i had such a good stay &and it was nice and clean.JESSIA ,& the black lady at the desk was super nice and pam the housekeeper.i will be back

We stayed overnight on our way back to Birmingham. We arrived at 3 a.m. and our room had been canceled, but she reinstated it and sent us upstairs. We have a 1 bedroom that I used Carlson Club points to book. Breakfast was a huge disappointment. They were out of everything including forks. I had to go to the car to get some so my kids could eat their waffles.

The first night I checked in the desk clerk put me in 314 a non smoking room, the room smelled like someone just got finish smoking two packs of cigarettes. it is suppose to be a smoke-free hotel, so how does that happen? I told the desk clerk and he switched my room to a room 205, that smelled better. The next night the toilet in 205 would not stop running and I told the desk clerk named Dana and she was a rude one. She sent me and my family to a different room 420. I got in there and the tv was broken(I thought, you've got to be kidding me). So I sent my wife down to talk to Dana, the rude desk clerk. My wife said that she was ready to leave the hotel but only if she could be refunded for that day. Dana informed her that there was no way possible that we could be refunded. So my wife requested that we be moved again. Not once did she apologize for our inconvenience, even though we had to pack our things and move us and our two small children four times. This has got to be my worst hotel experience ever.

We recently stayed at this hotel on a recent trip to America. Initially we attempted to get a hotel in downtown, but decided to visit the Six Flags amusement park, and stay closer to the park. We're glad we did. This was our first time staying at a Country Inn & Suites, and we had an amazing experience. The staff was very friendly and helpful. The rooms were spacious and clean and we thoroughly enjoyed the breakfast in the mornings. We're looking forward to our next trip to Atlanta and this will be our hotel of choice.