My husband and I booked this hotel online for 4 days when we came to Fort Stewart. Upon arriving we immediately started looking for another pet-friendly hotel. The room was awful! Mold, bugs, cobwebs, a hole in the ceiling! My husband was having eye surgery and we were not about to risk his health in this room. So we checked out ~2 hours later after finding another hotel. They were to charge us for the night, which was fine with us. Instead they charged us the 4 nights we didn't stay plus an additional night! Instead of checking us out she checked us in again! We were still checked in 16 days later I found out after I called! The woman was so rude. They attempted to refund our money they claim and charged us an additional $400! So now they still owe us $674! I have never been so angry! Is this the way we treat our military?! DO NOT STAY HERE! And if you do risk catching diseases in this hotel, watch for overcharges!

Never been to this hotel before. Looked online to find the features and decided to book since the fit my families needs. After a long road trip we finally got to the hotel we were greeted with a very heart warming front desk clerk and the friendly manager. The front desk clerk was very sweet during my check in.

My family and I went to the room I had reserved and it was wonderful, I could not find one flaw in that room. It was clean to perfection and had everything the internet stated. Not only was I impressed with the staff but the hotel overall.

I have always stayed at other more well known hotels but I took a chance with this one and could not have been more pleased with it. I would recommend anyone staying here at this hotel.

I booked a room for my family and upgraded to a whirlpool suite. When we got to the hotel we realized that it was just a bathtub and so we left immediately to stay at the Fairfield Inn for $10 more. (the Fairfield had exactally what we were looking for and it was a beautiful room). Well what I thought shouldn't be a problem turned into a nightmare. I asked for a refund because we were there all of 5 minutes and I was treated very rudely. I said that they advertised a whirlpool suite not a room with a few jets in the bath tub. They said ok we'll mail your refund in a few weeks. I asked that they put it back on my card and they threatend to call the police! So I left. Someone called me from the hotel the next morning and left a message saying that the room charge has been posted back to my account. After getting back home I realize they did post it back to my account but only once.... they charged me twice (on the same day) for the hotel. So here I am a month later still no refund. I have had to fax them a bank statement and call repetedly and still nothing.

Contacted Barb at Quality Inn Customer service and gave the list of issues we had with our rooms, #113 and #205. I also filed comments and complaints on the website. The list was as follows, and I do have photographs of the issues.

Rooms smelled of animal urine.
Mold in the rooms on the ceilings and walls.
Water stains and mold around the light sockets.
Toilets did not flush properly.
Walls were patched and painted very haphazardly.
Stains on the sheets.
Cigarette burn in bedspread.
Ran out of food.
Flaking paint on the handrails-flaked off into splinters.
Sidewalk in disrepair.
Huge gap in the door in 205 which let cold air in, had to cover at night with a blanket.
Locks in disrepair, cracked.
Water did not drain from tub on the first night.

Advised the evening staff was very pleasant and tried to accomodate us, but there were no other rooms and the area hotels were booked solid for the week. We checked out Saturday morning and stayed at the Ramada Inn Saturday night instead.