We have been going to this particular motel for 15 years. We play in a basketball tournament here every year. Last year we met a worker named Bob. Bob was extremely rude to all of our party. He acted like we wanted to steal towels and destroy the room. We came back this year and Bob was there again. We were not allowed to get a cot for our players room for the first time in 15 years because they evidently had a rule that no more than 4 youth could be in a room. This is a rule that either was new and was not disclosed or that had never been enforced until this particular trip. We offered to move people around to accomodate and put the cot in a room with adults. It took 2 hours to get in touch and get an answer from Katie Polstra. Katie was hateful and indecisive. She allowed Bob to who continued to be rude to dominate her and didn't attempt to discipline him for his rudeness to the us. Then he proceded to blame her for the decision, citing rules can't be broken. We urged him to look at our situation of not being told this ahead of time. We planned this trip just like the 14 in the past. Sometimes for the benefit of children, rules can be temporarily broken until a better soulution can be found in the morning. Bob would not give us a cot! We explained to him that our 10 year old daughter would have to sleep in the floor. He was indifferent and hateful. We then offered to pay money out of our own pocket to get an additional room. He told us that there were no more rooms for us. This is the off season for them. He had already admitted that they only have 15 to 20 rooms taken this time of year, if not for this tournament. The issue began as money then it turned into a spiteful powere trip on both Bob and Katie's part. Bob continued to lie and be hateful. There was another young man who was very nice during this incident. They ended up after keeping us up until 11:30 pm waiting for an answer letting us have the cot in our room. I have never been treated so rudely and unprofessionally in my entire life. You will be seeing other reviews about this situation over the next few days. We had girls and one young child who were not able to go to bed until late because of the unprofessionalism and inability of Bob and Katie to make a rational common sense decison. These girls had to play basketball the next day. The motel has always been a comfortable semi-clean motel and we have enjoyed our stays in the past. That is until we met Bob! I urge you to give your business to a motel who is concerned with servicing it's patrons instead of making money. If we had been told ahead of time, we could have made arrangements. You can't fix a problem when people make up the rules as they go. It was obvious that Bob does not care for children in anyway. This was his true problem. It is also obvious that Katie doesn't have the administration skills to carry out her responsibilities. Bob needs to learn some manners and Katie needs to decide if a rule is a rule every year or just when economic times are hard.
Cassie
- Ramada Hiawassee
- Hiawassee Ramada
