As a long-time business traveler, I frequently bemoan the lack of service to loyal customers. I'm pleased to report that Hilton and the Embassy Suites Perimeter Center did not let me down during my stay two weeks ago. For quite a while, I knew that I had a business trip to Atlanta and thought it would be nice to plan a 3 day weekend visit with my daughter and her family prior to my Monday morning agenda. I made a reservation for two adjoining rooms and was looking for a short holiday and family get-together. Alas, my two grandchildren fell victim to a nasty flu bug and my best laid plans were scrapped.
As I scrambled to push back my arrival to Sunday night and trim back the reservation to just one room, I discovered that I was hours into the 24 hour advance cancellation policy. Ouch! Fortunately, with some explanation and understanding on the part of both Hilton and Embassy Suites, no financial harm was done. Thanks as I appreciate the consideration and lack of red-tape.
Great segue to "red." The surrounding red maples in blazing fall color actually coordinated well with the interior of the hotel! Walls, carpet, room accents, bedspread, etc. The hotel is well located in No Atlanta with two quick right turns and a 5 minute stroll taking you to the MARTA rail station with direct connection into downtown. The Perimeter Mall is close by and an adjacent shopping center was well represented with fine chain restaurants for every taste. The room was very spacious and the staff quite courteous as I had mail to send and required some local directional assistance. My only minor complaint is actually . . . the shower curtain! This Embassy Suites should really consider changing them out as they simply would not hang from the hooks and were a source of bother during my 3 day stay. The Embassy Suite breakfast was standard and nothing exemplary stands out. There was a terrific indoor heated swimming pool that would have been great with my grandkids (sorry!) Maybe next time.
All in all, I can't imagine anyone experiencing a serious problem with this fine Embassy Suite property.
Room Tip: Most all the rooms should be adequate as Embassy Suites isolates the bank of elevators from the 3-si...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC