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Candlewood Suites Atlanta / Gwinnet Place – reviews, photos

2.0 of 5
3665 Shackleford Rd, Duluth, GA 30096
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Candlewood Suites Atlanta / Gwinnet Place
Candlewood Suites Atlanta / Gwinnet Place
Candlewood Suites Atlanta / Gwinnet Place
Candlewood Suites Atlanta / Gwinnet Place
Candlewood Suites Atlanta / Gwinnet Place
Candlewood Suites Atlanta / Gwinnet Place
Ranked #4 of 22 hotels in Duluth
4.5 of 5 stars 19 Reviews
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19 reviews from our community

    Trip type
Traveller rating
    10
    7
    1
    1
    0
Date Rating
Savannah, Georgia
1 review
1 helpful vote 1 helpful vote
“Great Hotel, not so great service”
3 of 5 stars Reviewed 27 June 2011
1
person found this review helpful

I stayed at the Candlewood Suites on the weekend of June 26, 2011. First off the room was lovely, and spacious. However the front desk clerk Alan was not so great the check in process with him was wonderful. However my complaints started when we got to our room and the TV did not work. I called the front desk and he asked if i made sure it was plugged in I explained to him that I checked all the cords, he then said "well not much that I can do until my maintenance guy gets here on tomorrow". My cousin came in the room and got it on it was the fuse box. Than the TV’s volume wouldn't adjust so we just had to do without. That's technology, the maintance guy came in the next and fixed that problem he was courtous and very professional. My biggest frustration came with Alan when my mother checked in the next day she didn't have the right type of room. He tells me to call the person who set up my block on Monday. I was checking out on Sunday what good would that do?! My mother was fine with the room she dealt with it, no problem. Also, my mother had a no-show charge for the previous night. I work at the front desk of a hotel and I understand protocol for circumstances such as those. I explained to him that I made the reservation and may have accidentally put in the wrong date and asked if he could take that day off. He said "no and you would have to talk with Chris the General Manager and good luck with that", as he laughed. I work in the hotel industry and would never treat a guest's problems so nonchalantly. Like I said before the hotel was beautiful, the service not so great.

  • Stayed June 2011, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask trojan02 about Candlewood Suites Atlanta / Gwinnet Place
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley Day, Director of Sales at Candlewood Suites Atlanta / Gwinnet Place, responded to this review
30 June 2011
First, we would like to thank you for your comments. We are happy to hear that you enjoyed the property and your suite, and we hope to have you as our guest again in the future. We sincerely apologize for the customer service issues you encountered. These issues have been addressed with the hotel staff and are not indicative of the typical service we pride ourselves in delivering to our Candlewood Suites guests. We ask that you please contact us at the hotel at your convenience. We would be more than happy to help resolve the extra night charge your mother received. Thank you again for your feedback, as it helps us in our goal to continually strive to provide the best guest experience possible.
Chris Indovina, General Manager & Ashley Day, Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stamford, Connecticut
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Great value!”
4 of 5 stars Reviewed 8 May 2011
1
person found this review helpful

We stayed in this for 5 nights. This is an extended stay hotel, as such, it only clean your room once in a week. Since we only stayed 5 nights, no one cleaned our room during our stay. That's what is expected for an extended stay hotel. We booked the studio rooms which has a nice kitchen with the full sized refrigirator, stove and even a toaster. This really makes it easy for extended stays when you are tired of eating out everyday.

  • Stayed April 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask xli123 about Candlewood Suites Atlanta / Gwinnet Place
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lawrenceville, Georgia
Senior Contributor
32 reviews 32 reviews
Reviews in 23 cities Reviews in 23 cities
31 helpful votes 31 helpful votes
“A whole month and no problems”
5 of 5 stars Reviewed 22 February 2011

We decided to drop everything and move to the area from Louisiana to help daughter and her family when she was diagnosed with stage 4 cancer. We needed a place to land while we looked for something to buy or rent and found this place after a little online research of reviews for extended stay places, got a great Internet deal (41.99) even cheaper than you can get at the hotel itself but catch was to pay month in advance which we did. Super clean, super quiet, never any drama, free washer/dryer, courteous professional staff, sometimes fresh-baked cookies and other treats at the front desk, feeling of safety. We had all our stuff in a POD but still jammed the room with our belongings including my computer and other office stuff because I wanted to continue freelancing work I do, which I did in comfort. We cooked and ate in most days, helped with expenses, kitchen was well-equipped but I supplemented with an iron skillet and a couple other fave kitchen tools. Had issue just one day with Internet, front desk gave me help desk number, techie fixed the problem right away. The workout room is nice, has two treadmills and other stations, has tv to watch while you work out, washer/dryer beside it so work out while washing clothes. Nice little hotel store has everything that's standard in the way of snacks, fruit, meals, meds. Highly recommend. Nice view of almost woodsy area out our window despite being so near busy hub. Waffle House in walking distance.

  • Stayed February 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask papertravel about Candlewood Suites Atlanta / Gwinnet Place
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dayton, Ohio
1 review
1 helpful vote 1 helpful vote
“Enjoyable”
4 of 5 stars Reviewed 21 September 2010
1
person found this review helpful

For the last two months I was planning my trip to Atlanta and with the bed bug epidemic I was very leary and basically paranoid about taking this trip. I constantly checked different resources looking for an inexpensive hotel with no bed bug reports. I gave Candlewood a try. Upon walking into the lobby and greeted with very friendly staff and doing an inspection of the room I knew I had made the right choice.

  • Stayed September 2010, travelled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask anonymous60785 about Candlewood Suites Atlanta / Gwinnet Place
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indiana, PA, USA
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Clean, Safe & well worth the money.”
4 of 5 stars Reviewed 1 June 2010

A little bit outside of the city, but worth the extra driving. Located a short drive off the main highway. In the morning I recommend leaving before 8am to beat rush hour traffic. Very little noise at night. My room had a kitchenette with dishwasher. If you are short on any food the hotel honor store can help out. Wal-mart isn't too far away if you want to stock up. The hotel is equipped with a self serve laundry area. Rooms are only cleaned once a week, so if you tend to be messy, this may not be the place for you.

  • Stayed April 2010, travelled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Jimlyd about Candlewood Suites Atlanta / Gwinnet Place
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Candlewood Suites Atlanta / Gwinnet Place

  • Candlewood Duluth
  • Candlewood Suites Duluth
  • Duluth Candlewood Suites
  • Duluth Candlewood
Address: 3665 Shackleford Rd, Duluth, GA 30096
Price range (per night):* INR3,977 - 4,817

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