I stayed at the Candlewood Suites on the weekend of June 26, 2011. First off the room was lovely, and spacious. However the front desk clerk Alan was not so great the check in process with him was wonderful. However my complaints started when we got to our room and the TV did not work. I called the front desk and he asked if i made sure it was plugged in I explained to him that I checked all the cords, he then said "well not much that I can do until my maintenance guy gets here on tomorrow". My cousin came in the room and got it on it was the fuse box. Than the TV’s volume wouldn't adjust so we just had to do without. That's technology, the maintance guy came in the next and fixed that problem he was courtous and very professional. My biggest frustration came with Alan when my mother checked in the next day she didn't have the right type of room. He tells me to call the person who set up my block on Monday. I was checking out on Sunday what good would that do?! My mother was fine with the room she dealt with it, no problem. Also, my mother had a no-show charge for the previous night. I work at the front desk of a hotel and I understand protocol for circumstances such as those. I explained to him that I made the reservation and may have accidentally put in the wrong date and asked if he could take that day off. He said "no and you would have to talk with Chris the General Manager and good luck with that", as he laughed. I work in the hotel industry and would never treat a guest's problems so nonchalantly. Like I said before the hotel was beautiful, the service not so great.
- Candlewood Duluth
- Candlewood Suites Duluth
- Duluth Candlewood Suites
- Duluth Candlewood
