I've stayed at this hotel monthly for almost two years. Up until June of 2011, service and cleanliness were excellent.

In June, I noticed a dank smell throughout the hotel and I switched rooms twice because they were not clean. July & August were worse - there were fleas biting me in August and I never went back.

Good base for motorcyclers as many good roads near by. Not a great choice of restaurants near however. Challenging driveway. Very helpful staff. Great breakfast.

I think it is an only chain hotel above Days Inn level in the area. It was nothing spectacular, as expected - standard and comfortable. No problems with water temperature (first thing I checked after May 2 review :) or AC though we stayed around June 11. Breakfast was complimentary, everything high sugar/fat, except for yogurt, no fruit but oh well.
A few minutes from border with NC, about an hour drive to Great Smoky Mountains Nat'l Park (great views on the way).
I'd recommend to have a meal at Cupboard cafe just outside of the hotel (one block left from the hotel) - delicious Southern food, the ribs were amazing. They also have a huge selection of desserts and great souvenir shop.

The weekend with the greadkids was great. Very clean rooms and great beds. The kids loved the indoor pool - nice. A good place to stay with alot of outside actives - alot of flea markets and yard sales. Over all the hotel was very clean and the decor was pretty. But the staff was not very freindly. Not a smile or a good morning from the breakfast bar lady, but she did keep everything filled and clean. The front desk people were always in the back ,I had to ring a bell to get help and then they would sit down. I have never seen a front desk staff sitting down at a holiday inn express. I think the all staff needs some training. But the over all stay was the great - I didn't go there to talk with your staff - it was a fun weekend with my four greandkids!!