On July 8, 2011, my husband and I arrived at the Holiday Inn on Panola Rd in Lithonia, GA. Before I begin, I would like to state that I have been a loyal Priority Club member in the past and have enjoyed numerous stays at various Holiday Inns (domestic and international) in the past, and have happily completed surveys about my experiences. However, this was the first time I found it my duty to do a review of this hotel. Upon arrival, I asked if we could upgrade to a Jacuzzi suite and we would pay the difference. We were given the room keycards and when we opened the door, we were greeted by a strong musty/moldy odor in the room. The Jacuzzi did not look well kept and I decided to ask for another suite. The manager was nice and allowed me to view the room next door but that room too had the most disgusting pungent smell and I saw hair around the Jacuzzi. Due to fatigue from traveling, we decided on the original room that was assigned but we should have taken our things and left that very second. Trying to make lemonade out of lemons, I called the front desk for cleaning supplies to clean the dirty whirlpool. They sent the comet but when my husband noticed what I was trying to do, he commented that it was unnecessary for the the whole room was not fit to sleep in. My husband is a safety engineer and was concern about the levels of mold and mildew we were inhaling and the true cleanliness of the room. The end result was us spending most of our time eating and sleeping at my mother-in-law’s house and using the hotel room as a place to change clothes. We wasted money upgrading to a room we did not use or enjoyed. Also, I would like to reiterate that I would not send my worst enemy to this hotel nor recommend this Holiday Inn on my favorite travel site, Trip Advisor. This was by far the worst experience I have had at a Holiday Inn; so please Lithonia, you have to do better!
- Holiday Inn Decatur
- Decatur Holiday Inn
