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Back to Holiday Inn Express Decatur I-20 East (Panola Road)

Holiday Inn Express Decatur I-20 East (Panola Road) – reviews, photos

2.5 of 5
5300 Snapfinger Park Drive, Decatur, GA 30035
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Holiday Inn Express Decatur I-20 East (Panola Road)
Holiday Inn Express Decatur I-20 East (Panola Road)
Holiday Inn Express Decatur I-20 East (Panola Road)
Holiday Inn Express Decatur I-20 East (Panola Road)
Holiday Inn Express Decatur I-20 East (Panola Road)
Holiday Inn Express Decatur I-20 East (Panola Road)
Ranked #6 of 16 hotels in Decatur
3.0 of 5 stars 20 Reviews
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20 reviews from our community

    Trip type
Traveller rating
    6
    1
    5
    5
    3
Date Rating
Chicago, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
26 helpful votes 26 helpful votes
“GO SOMEWHERE ELSE”
1 of 5 stars Reviewed 25 July 2011

On July 8, 2011, my husband and I arrived at the Holiday Inn on Panola Rd in Lithonia, GA. Before I begin, I would like to state that I have been a loyal Priority Club member in the past and have enjoyed numerous stays at various Holiday Inns (domestic and international) in the past, and have happily completed surveys about my experiences. However, this was the first time I found it my duty to do a review of this hotel. Upon arrival, I asked if we could upgrade to a Jacuzzi suite and we would pay the difference. We were given the room keycards and when we opened the door, we were greeted by a strong musty/moldy odor in the room. The Jacuzzi did not look well kept and I decided to ask for another suite. The manager was nice and allowed me to view the room next door but that room too had the most disgusting pungent smell and I saw hair around the Jacuzzi. Due to fatigue from traveling, we decided on the original room that was assigned but we should have taken our things and left that very second. Trying to make lemonade out of lemons, I called the front desk for cleaning supplies to clean the dirty whirlpool. They sent the comet but when my husband noticed what I was trying to do, he commented that it was unnecessary for the the whole room was not fit to sleep in. My husband is a safety engineer and was concern about the levels of mold and mildew we were inhaling and the true cleanliness of the room. The end result was us spending most of our time eating and sleeping at my mother-in-law’s house and using the hotel room as a place to change clothes. We wasted money upgrading to a room we did not use or enjoyed. Also, I would like to reiterate that I would not send my worst enemy to this hotel nor recommend this Holiday Inn on my favorite travel site, Trip Advisor. This was by far the worst experience I have had at a Holiday Inn; so please Lithonia, you have to do better!

Room Tip: I have found that staying in condos/apartments are the best when choosing a place to stay.
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  • Stayed July 2011, travelled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask TheLuggs about Holiday Inn Express Decatur I-20 East (Panola Road)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Americus, GA
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Wouldn't recommend”
2 of 5 stars Reviewed 10 July 2011

Stayed here for my birthday and I wouldn't recommend this hotel to anyone unless the cost was around $30 per night then maybe it would be tolerable. The room wasn't and didn't feel clean at all. Toilet seat had pee all under the lid where it hadn't been cleaned. Neighbor that hotel is in doesn't feel safe at all. Furniture is out of date and looks really bad. Overall, not a nice hotel.

  • Stayed July 2011, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask vnm78 about Holiday Inn Express Decatur I-20 East (Panola Road)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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27 helpful votes 27 helpful votes
“Nice hotel and friendly staff”
5 of 5 stars Reviewed 5 April 2011

We just stayed for an overnight stay and was greeted by Lanora on our arrival, who welcomed us as Platinum members, gave us a little gift and upgraded our room to a suite. The room was extremely spacious and very comfortable. The TV was an older version (not a flat screen, but sufficient for the evening. The complimentary breakfast was sufficient, even though the bagels weren't pre-sliced...so I chose an English muffin instead. We would stay here again the next time we're traveling through.

  • Stayed April 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask muchfuntravelin about Holiday Inn Express Decatur I-20 East (Panola Road)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lakeland, Florida
1 review
“Please consider a different Holiday Inn Express for now anyway...”
2 of 5 stars Reviewed 2 November 2010

Room skipped for maid services-the do not disturb sign was not hung, in fact room didn't have one/several maintenance issues including a shower rod ready to fall down with the walls looking like swiss cheese for all the previous rehangs of it, ceiling stains from leaks,a non working phone,paint issues on walls were wallpaper boarders had been pulled from walls, the bathroom caulking looked as though somebody had run the beads with their big toe or elbow(lots and lots of caulk) a television equipted with different volume levels on each channel selected( real low on some and others will make you hit the ceiling) Night auditor or night staff member whom never delivered check out papers as they adised they were too busy to do so(oddly enough very quiet at checkout and not many cars in lot at 5:30am) We were not impressed by the maintenance personel that showed up to handle an issue as racial profiling was used as an excuse for the other issues we had. I enjoy staying at Holiday Inn Expresses and this place hopefully with some guidance from IHG and staff training, will become a place I would like to stay at once again- but not today.

  • Stayed October 2010, travelled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask jtaylor23 about Holiday Inn Express Decatur I-20 East (Panola Road)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Bad Neighborhood, Moldy Room, Overpriced!”
1 of 5 stars Reviewed 11 June 2010

This hotel is not in the best neighborhood. It is not in the nicer area of Decatur. The room smelled like mold. The TV did not work. We were overcharged for our room and they never corrected the bill. There are much better places one can stay for the same price or cheaper. Also, there is a security guard with a gun on duty at night and there are signs in the parking lot warning customers that the hotel is not responsible for any car theft issues.

  • Stayed May 2010, travelled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask packerfan71 about Holiday Inn Express Decatur I-20 East (Panola Road)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Holiday Inn Express Decatur I-20 East (Panola Road)

  • Holiday Inn Decatur
  • Decatur Holiday Inn
Address: 5300 Snapfinger Park Drive, Decatur, GA 30035
Price range (per night):* INR5,321 - 6,833

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