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Country Inn & Suites by Carlson _ Dalton – reviews, photos

2.5 of 5
903 West Bridge Road, Dalton, GA 30720
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Country Inn & Suites by Carlson _ Dalton
Country Inn & Suites by Carlson _ Dalton
Country Inn & Suites by Carlson _ Dalton
Country Inn & Suites by Carlson _ Dalton
Country Inn & Suites by Carlson _ Dalton
Country Inn & Suites by Carlson _ Dalton
Ranked #5 of 21 hotels in Dalton
4.0 of 5 stars 38 Reviews
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38 reviews from our community

    Trip type
Traveller rating
    18
    11
    7
    0
    2
Date Rating
Chicago
Contributor
12 reviews 12 reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
“Everything in the hotel was filthy.”
1 of 5 stars Reviewed 25 January 2011

The front desk person when we checked in was unfriendly. As to our room: the tiled floor in the bathroom and the carpet were both so disgusting I had to lay down the bath towels to keep my feet clean. The pool water was pond scum. When I told the front desk person the next morning, she told me "he had to go to the bank but he was going to clean it." Obviously not a certified pool person.

  • Stayed December 2010, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask CleanfreakChicago about Country Inn & Suites by Carlson _ Dalton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle O'quinn, General Manager at Country Inn & Suites by Carlson _ Dalton, responded to this review
30 January 2011
I appreciate you taking the time to complete your reponse for Country Inns & Suites. In reviewing your response I noticed areas where you rated us below what I consider to be acceptable. I wanted to make sure that you feel your comments were heard and make sure the areas that you found unacceptable are corrected.
My staff and I would like to apologize sincerely for your experience and hope that you will give us another try if your ever in the area again.
Please feel free to contact me directly if your travel brings you back to the area, and I will make sure that we will meet and exceed your expectations.
Thank you again for taking the time to respond, and we hope to see you again in the future.

Sincerely,
Michelle O'Quinn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Louis, Missouri
1 review
“True Southern Hospitality !”
5 of 5 stars Reviewed 11 January 2011

My family and I had the extreme pleasure of staying in this wonderful establishment over the Christmas Holidays 2010. We're not your typical family, two dads ( one with a broken ankle ), three kids ( one autistic ). Anyone travelling with 3 kids crammed into a car for 15 hours will understand the utter joy it is to finally get home. Well our home became Exit 333 at the County Inn & Suites, Dalton Ga. Oh how many times I said, "God just get me there".

Firstly I can not express enough how utterly Wonderful the staff is, they really went out of their way to makes us feel at home, which has been rare in my travels. They were extremely accommodating and pleasant. I walked away feeling as if they were my family, especially Deitra, Courtney and Rita whom we interacted with the most. Thank you each for making our stay so Wonderful, you guys are top notch in my book and are very appreciated.

The hotel and rooms were extremely clean, comfortable, roomy and well decorated. All at a nightly rate that was thirty to forty dollars cheaper then the local competitors. They also have a hot breakfast severed every morning with a wide variety to choose from. ( not just your dry cereal and bagel ) and anyone who has traveled with teenagers knows this easily saved us sixty dollars.

I would Highly recommend this establishment. to anyone needless to say.

To those at this Inn, named and un-named Thank You so very very much, you have made a dedicated customer !

  • Stayed December 2010, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Daniel63109 about Country Inn & Suites by Carlson _ Dalton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle O'quinn, General Manager at Country Inn & Suites by Carlson _ Dalton, responded to this review
30 January 2011
From the Country Inn and Suites staff, we would like to thank you for staying with us. We are so glad that you enjoyed your stay. If your travels ever bring you back to the area, we hope that you will stay with us again. Thank you again for your comments and we hope to see you soon.
Michelle O'Quinn
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Tampa, FL
Senior Contributor
23 reviews 23 reviews
Reviews in 19 cities Reviews in 19 cities
17 helpful votes 17 helpful votes
“Fine place for a stop.”
4 of 5 stars Reviewed 25 December 2010

Stayed here on the way to TN. Great place, comfortable bed, quiet, except for freeway noise, as the room fronted it. Good buffet selection, and managers evening welcome "hour". The only down side was the bath, that needed updating, as the tub , and fixtures were really old, and worn. The bathroom floor had a cracked tile, so was the marble threshold.The floor grout was unappealing. There was no clock, but I didn't need one. Great having a 12n checkout. I really liked the coffee, and individually wrapped cookies. The morning buffet items were also hand individually wrapped.....a nice feature.The free Wi-Fi worked very well. The help was very efficient. My first visit to a Country Inn and Suites, and I'll try the one in Cordele GA on the return trip....compare them, and report.

  • Stayed December 2010, travelled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask TommyTPA about Country Inn & Suites by Carlson _ Dalton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard Howell, Director of Sales at Country Inn & Suites by Carlson _ Dalton, responded to this review
27 December 2010
On behalf of the staff at the Country Inn & Suites in Dalton, GA, I would like to thank you for your kind words. I am so glad that you had a wonderful visit to our hotel. We work very hard in order to provide the kind of experience that you had during your visit. Please do not hesitate to use us for future stays!

Thanks again!

Rick Howell
Sales Manager
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Toronto, Canada
1 review
“as a great nights sleep should be”
5 of 5 stars Reviewed 27 September 2010

everyhting was perfect - quiet room facing the hill, lovely sheets, extra pillows, polite and helpful desk attendants, and a home-like atmosphere - we felt like we were atying in a small in becuase of the open stairway and the chairs around a fireplace and books to read...
...the only things that could have be better would have been toilet paper of as nice a quality as the sheets, and china as opposed to styrofoam to eat breakfast from (or at least bio-plastics - corn or sugar based - who wants to ingest styrene or add plastics to landfills?...)

  • Stayed August 2010, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask AnniegoestoSea about Country Inn & Suites by Carlson _ Dalton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nebraska
Senior Contributor
35 reviews 35 reviews
Reviews in 26 cities Reviews in 26 cities
65 helpful votes 65 helpful votes
“Very disappointed”
3 of 5 stars Reviewed 13 September 2010

Good location (close to I-75) Red Lobster restaurant right next door, many restaurants/store within one mile (down Walnut Ave, so easy to find and not much chance of getting lost, lol.)

Hotel itself is just barely O.K., about a C- if I was grading it. Close to bordering on unacceptable...this is a smoking/non-smoking facility, and the whole place smells musty/stale ...like smoking must have once been allowed everywhere. It's like they just set aside some of the rooms without repainting/recarpeting etc. The smell's still there and it's not pleasant...wasn't actual cigarette smoke, just that stale wet ashtray kind of after-smell that doesn't go away unless you replace everything in the rooms and hallways, top to bottom.

Decor and furnishings all looks like it's really in need of an update...upholstered furniture in rooms is frayed/stained/sagging seats, desk & dresser dinged up, wall paint scratched, smudged, bathroom grout dirty/cracking, scratches & chips in tub/toilet/sink, etc. Place looked clean, just really worn out.

Breakfast was REALLY disappointing-we have always been impressed by Country Inn breakfasts, but this one was not good...pretty obvious corners were being cut. We went down about 10-15 minutes after breakfast opened and the only thing hot was the coffee. "Hot" foods was dry french toast and sausage patties...neither was more than room temperature--they must just take them out of a fridge right when they open for breakfast, and put them in the warmer without preheating. 15 minutes after the place opened the food still had not warmed thoroughly.. There was a microwave there, but the plates were styrofoam so you could not nuke the food to get it hot without melting the plates. Bad news. And that selection of hot foods...where were the biscuits & gravy or scrambled eggs we're used to seeing? Silly to serve french toast as the hot food when there's a waffle iron there. No prepackaged fruit yogurt choices. There was a large glass-fronted refrigerator with 2 (yes TWO) small containers of applesauce. The rest of the refrig was totally empty? Obviously they USED to offer other cold choices) For yogurt, the only choice was a bowl of plain yogurt & a few toppings. Pastries were dried out & yuck. Oatmeal vat was gross--oatmeal looked like brown glue (and wasn't hot, either) No fresh fruit...was a bowl of nasty canned (or jarred?) fruit...whatever it was, it all tasted the same (like canned fruit cocktail. Yuck again.) When you pay for these hotels, you expect the breakfast to be edible. We threw most of our breakfast away. We chose Country Inn over the nearby Courtyard Inn because we like having breakfast in our hotel package...would have done better at McD's drive-thru.

On the upside--the hotel was not a total wash-out...guy at check-in was pleasant, efficient and helpful. The lobby area was nice enough, though also somewhat worn looking and a bit musty smelling (but not as bad as the rooms and hallways.) Fresh cookies were available (individually wrapped, which was a real plus) USA Today were available in the lobby, and a big screen TV in the breakfast room was being enjoyed by several guys watching a football game & eating a carry-out pizza. Room had a newer model, good-sized flat screen TV that worked well. There is a good (although old) microwave and good fridge in room (many hotel fridges do not actually keep things cold--this one had frost formed on the freezer section so was definitely cold in there. ) Things were clean in the room and bathroom, albeit worn out. Nice amenities in the bathrooms (Pantene shampoo and Pantene conditioner, name brand lotion, packets of make-up remover wipes.) Bed was semi-comfortable, but again think the bedding should be replaced to get rid of the stale/musty/old smoke smell. High speed internet was no-hassle to connect (book says to call the desk for the password, but did not need a password...my cheapie netbook had no problem connecting without a password.)

Would I stay here again...no, I would not...unless I read that the whole place went 100% non-smoking AND they did a total refurbishment top to bottom. Too old/too smelly. Too bad...we usually like Country Inns but seems like the standards are slipping at the independently owned ones. Two out of last 3 CountryInns we've stayed at were disappointing.

  • Stayed September 2010, travelled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask TravelGirlNe about Country Inn & Suites by Carlson _ Dalton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle O'quinn, General Manager at Country Inn & Suites by Carlson _ Dalton, responded to this review
15 September 2010
I would like to send my sincere apologies for the experience you had at the Country Inn and Suites in Dalton. There are many areas that you have mentioned that I do not find acceptable and will make sure that these are corrected immediately. We are currently in the process of moving towards updating the property and hope that you will reconsider visiting us again in the future. Please feel free to contact me directly anytime. Your opinion and ideas are important to us and appreciate you taking the time to share that . Again, my staff and I apologize and hope to see you again.....Michelle O'Quinn 706-278-9700
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Additional Information about Country Inn & Suites by Carlson _ Dalton

  • Country Inn Dalton
  • Dalton Country Inn
Address: 903 West Bridge Road, Dalton, GA 30720
Price range (per night):* INR5,041 - 8,850

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