This was one of the worst hotels we have ever stayed at. My husband, two children and I were passing through headed to Florida and we seen this beautiful hotel. We checked in, even though it was too pricey. We ate in the restaurant located in the hotel, which you had to pay for. The food was horrible, as well as the service. Not to mention, there is a bar connected to the restaurant and with two younger children we weren't pleased with all the cursing and yelling that we heard from the bar. I explained to the general manager of the hotel that we weren't pleased with that at all and all he could say was "it's not my problem." If you ask me, it was his problem he could have walked up to them and politely asked them to lower their voices. Finally, we headed up to our room for the night and we were in a king suite, there were no blankets, sheets, or pillows for the pull out couch. I called down to the front desk and asked them to send some up, the lady on the phone was nice, but you can tell she was irritated and said she would have them right up in ten minutes. Twenty minutes went by, and we still haven't recieved our blankets. Again, I called the front desk and she said we would have to wait...they were extremely busy. Why wouldn't the housekeepers put them in the room while cleaning them??? By then it was eleven and we had put our children in our bed so they could rest. I finally called back and they said room service was no longer available and if I wanted them I would have to come down and get them. That's horrible customer service if you ask me and I will NEVER again stay at another Holiday Inn.
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