If we had seen our room ahead of time..we would not have stayed here. Usually you do not have to ask with HI X-press. But once we got in..too much trouble to move. Over all...things needed to be upgraded. We felt the price was too high for the location...and the condition of the room.....and felt moreso after we saw the room. We asked for an upgrade..which we were given..but the suite was not great. The old TV was only viewable from a little side room..which had an uncomfortable love seat. The ref. was not turned on. There was only one person on the front end who was friendly and acted as if they were glad to see us. The front end people did not know that much about the area....and did not have local info. We might have stayed another day if conditions had been different. Also, it was noisy...close to a busy street. The "guest" computer was not available..because it was located in a room that had been rented to some gold venders. Another computer was not available for use.

After planning over a year for my daughter's wedding, I thought I found the perfect place (close to the Castle in Dahlonega) for my family and friends to stay after the reception. But it was a nightmare from the moment people started making reservations. I blocked 10 rooms and I believe 25 were booked. All of the older families and ones with younger children were on the 2nd floor. The bridal party was on the !st floor, right under us. As soon as we eneterd the hotel after the reception to go to our rooms, the woman behind the desk her name is Dianne, decided that we were all going to be a problem and called the police. Several people were removed from rooms because there names were not on the list as a registered guest. No one was being loud, no parties were going on, but Dianne has a big problem with people being happy, answering any questions asked of her, or just being accomodating to the guests in the hotel that she works in. PLEASE do not book your room here, you will be EXTREMELY disappointed. If you do, good luck with your stay. I will tell EVERYONE I know about this horrible horrible experience. Unfortunately she will probably still be working there for many years to come. The Days Inn next door also had some of my guests there and the room was half the price they charge at HIE. The police were not called next door however....

We stayed here last fall. The rooms were clean, the breakfast was very good, and the price was good. But what really stood out was the lady at the front desk. When we checked in my husband mentioned that he really enjoyed a certain kind of ice cream that we can't get in North Florida where we live. The lady mentioned a few stores that might carry it, and we figured we'd go look the next day. The next morning when we came down to the lobby, this kind lady had gone herself and bought it for us! They kept it in the hotel freezer and said we should just ask, and we could have some whenever we liked during our stay. Talk about customer service!

My mom and I stayed for one night on our way back from a vacation in North Georgia. It was only a short drive to the town square and the room was very clean and comfortable. The complementary breakfast was also delicious and well stocked. A great bargain and pleasant stay!