My husband and I appreciated the wonderful service there during a four day stay in February. All personnel were very willing to help in any way, were extremely pleasant and seemed to go out of their way to provide excellent service. We have stayed there many times, and we have always found it a great place to stay.

I had a long day of work and all i wanted to do was have a nice hot shower in a clean nice room and that's what i received and more. The staff was very hospitable and friendly and the room was in excellent condition. I talked to the front desk person and they actually sanitize things that never are cleaned by other hotels, like remotes and toilet handles. I checked too, and i did smell the Lysol. lol. Given my overall experience here, i would recommend this to anyone looking for a great hotel for a decent price. I will definitely be back.

Although the check-in staff were pleasant, the guy the next morning reminded me of the Soup Nazi. When checking in, I had to ask for a second room as the first one smelled of cigarette smoke (even though this is a nonsmoking facility). It had been a long day and I didn't get to sleep until very late, hoping to sleep in the next morning. Wrong - barking dog at 7:00 am. Don't get me wrong, my dog travels with me, but he does not bark. I pay the extra fee to bring him along, but hope that allows me at least equal privileges with other guests. Although I understand hotels' dilemmas regarding pets, being relegated to a "pet-friendly section" sometimes lends itself to a less than superior experience.

In addition to the barking dog, there were repeated entries/exits to/from the rooms across the hall from me, each time letting it slam onto the latch which had been closed so the door would not lock. Since it was happening in two rooms, I assume it was hotel personnel coming and going from the rooms.

Additionally, the printer in the lobby did not work well. I've stayed in much less expensive places for a better quality of rest.

I usually stay at the Holiday Inn Express but for some reason I ended up at the Comfort Suites. I visit Northside Hospital on a regular basis for business and I will definitely stay at the Comfort Suites next time I come to town. Everyone was pleasant, the hotel was nice and quiet and I got a great nights sleep.