Although the desk clerk was friendly, our room had the following problems:
Apparently the housekeeping staff never vacuums close to the walls or furniture. Dirt and dust were quite obvious in areas other than the easily vacuumed parts of the floor.
The deadbolt was non-functional.
The door-lock screw was loose and coming out of the wall.
Only decaf coffee was left in the room
The bathroom faucet dripped.
Small bugs were crawling around in the bathtub.
The desk chair was dirty.
It's unfortunate that such problems exist, since all are easy to take care of. However, if we ever return to Covington we will stay at the Holiday Inn Express, which is currently under construction.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
31 August 2010
The hotel is under new management and we hope you will reconsider staying with us again. We pride ourselves on the cleanliness of our location and we strive to keep all our guests happy. Your satisfaction is important to us and we invite you to re-visit the hotel and improve your review! Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
