My husband & I stopped to check in at the Best Western Garden Inn & Suites on our way home from a trip to Florida. We had seen a billboard on Highway 75 advertising a special rate for rooms at this Hotel, and asked about that rate. The desk clerk started raising her voice at us, saying if we think she's a liar, we don't have to stay there. My husband & I just looked at each other in disbelief at this rude & ridiculous response from the clerk, and decided that okay, we WON'T stay there. In my life, I've never experienced anything like this. I have no idea if that particular hotel has nice rooms or not, but with a desk clerk turning away customers like that, it's a wonder they have much business at all.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
6 January 2012
We apologize for your inconvenience and upon review of the matter and speaking with the desk clerk, she was very apologetic about her behaviour. The clerk has been repremanded, this is not who we are. Please allow us to rectify the situation by offering you a "Complimentary" accomodation in the near future. Please present a copy of this to redeem your "Complimentary" night.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC