My daughter and 3 grandchildren and I checked in on the way home from Disney World,10/12/09. I paid 74.00 for the room, paid with my Debit card. The room appeared fairly clean, except for the bathtub and around the toilet. I had paid the extra for a roll-a-way bed for my grandson. It arrived but without any extra sheet or pillow or cover. We made do. The continental breakfast was suppose to be until 9:30 but was pretty much cleaned up when we went at about 9;15, so we missed it. When I was back at home, I noticed my bank account was coming up short., so I looked into it and seems the hotel charged my account for the room cost of 74.00, (which I authorized of course), BUT they then charged $80.00 more, for that same date!! I was shocked, I thought this has to be a mistake! So I called them and explained , thinking they would say it was a mistake and take care of it. No Way! The shocker is: They said they charged my debit because a white blanket was missing from the room! I was loss for words! WHAT? First of all, I am not a thief! We didn't even have enough covers with the roll a way bed, I am appalled! I spoke to the person on the phone at the front desk and all she could say was when the cleaning lady did the room, she said there was a blanket missing. I am waiting to hear from the manager! This has me so upset, not only accuse me of stealing, but how can they just take money out of my account without even as much as a phone call or letter advising me of such situation! My cell pfone number was right on the registration form. I cannot even begin to understand this. I absolutely did not take any blanket or cover or as much as a wash cloth out of that room. I am not a thief and certainly do not need their blankets! If one was missing, they may need to look at some other possibility, and they most definitely need to handle it differently! At the least, I should have been contacted by phone or letter advising me of an 80.00 charge against my account with an explanation. Of course that would mean they would have to call me a thief by phone or mail, but atleast I would know why I was charged and know to deduct it from my account. My account does not have much, and after vacation, it was very low, almost nothing! I saved a long while to take my grandchildren to Disney World, and sacrificed alot on the way. So that 80.00 they stold from my account did effect me. I DID NOT take a blanket from their hotel, infact they didn't have a blanket that I would even want if it were free! This was a VERY BAD HANDLING of a situation and I will never stay at a Quality Inn again! And, this is not over, I want my $ back, and I am, not going to just let this go! I don't have any an answer as to a missing blanket, inless it was on the rolla way bed, which I did close up in the morning, and actually sit it right outside the door, so we would have more room. The cleaning lady was outside and I even got her attention so she would know I moved it there, and she waved and said she would take care of it. I'm not 100% sure, can't remember, but there may have been a blanket on it when I closed it up. I don't know, but I do know that I didn't take one out of that hotel! I don't know how I can proove this, but I will look into it, I am not going to take this lying down! My advise to anyone staying at this motel would be: Do Not use Your Debit Card for payment! And Take Inventory of the entire room when you go in and then have the lady at the desk or someone there to witness, and then when you check out, have that person check it again! And after all that, if its still worth staying there, have a good night sleep.
- Quality Inn Brunswick
- Brunswick Quality Inn
