Was not impressed with this hotel at all. After several days of traveling, our stop in Yulee was the final 'leg' of our trip. Only planning to stay one night, my fiancee and I splurged on the jacuzzi suite. We arrive and were told the jacuzzi was broken so we'd been 'upgraded' to an executive suite and they'd take 10% off the final bill. The 'upgrade' was a room with a sleeper sofa (big whoop - what do we need with two beds?) that was RIGHT next to the elevator on a busy weekend... not so great for trying to sleep at night nor sleep in in the morning with the LOUD hotel staff slamming their carts into the elevator and (not kidding) carrying on about how hung over they were. The 'breakfast' in the morning was awful (I walked next door to the Burger King because the hotel coffee was like dirt and battery acid). I get home to later that evening and check my bank account only to see not only had they not discounted our original rate, but charged us the full amount of the 'bigger' room (about $20 more). After calling several times no one answered the phone and the customer service guy at the 800 number said I'd have to 'work it out with the actual hotel, I don't handle that stuff.' There's a Holiday Inn Express and Days Inn across the street - if you have to stay at all in this area, you're WAY better off going there.....
