I read the reviews about this hotel and I thought, these people are probably just being harsh. Well, YES they were, but they have their reasons!

I booked this hotel because it was the CLOSEST to the LagoLand park. They say you can walk to the park. WHATEVER!!!!!!!!! The park entrance is about a mile away. So, yeah, if you want to walk a mile there, walk the park all day, then walk a mile back with your kids....then what they say is correct: YOU can walk to the park. WE didnt and that was a bummer because we paid an extra $40 for parking for our 2 day visit to the park that we werent expecting because we booked at the hotel that says you can walk to the park! NICE!

So my young son and I check into the hotel. I checked for bed bugs and there were none. GREAT start. Then I goto get my bag off the bathroom sink and there are ROACHES crawling on it. We were there 7 minutes and the roaches are in my stuff.

I look up and they are ALL ACROSS the top of the bathromo mirror. Called the front desk totally grossed out and they moved us.

The next room was also clear for bed bugs AND roaches, but seriously who can relax after what I just saw.

I felt like there was dirty crap crawling all over me and my son and our stuff the rest of the time. I was just grossed out.

Also, all the rooms enter from outside hallways. HATE THAT!!

And, dont expect any quiet. We heard the upstairs kids jumoing, walking, crying, screaming ALL NIGHT. You hear every suitcase that is being rolled down ANY exterior hallway.

Overall this hotel is SO GROSS and I would NEVER submit myself or my child to it again. I will say that the front desk lady was SUPER NICE, but even that cannot change my mind.

The problem is, what are your choices? run down hotel #1, #2, or #3. With LegoLand in town I hope a BRAND NEW lego themed hotel is in sight because my god, Winter Haven sure needs it!!!

I wish I had read reviews before I booked at this Best Western. I booked it last minute because we were taking our kids to Legoland and saw that this was the closest hotel to the park. What a mistake. You are better off staying in an Orlando/Kissimmee area hotel and just driving the 30 min. to the park. You'd get much better accomodations at a much better price. This hotel is a motel version of a "pig with lipstick". Lobby looks great. The rooms are seriously lacking. There was a spider on our bed comforter and the bathtub was so gross that we ddin't even shower there. The bathroom also looked like something you'd see in a hospital, not a hotel. Even my 7 year old said the place "creeped her out". In a nutshell....DO NOT STAY HERE.

Ok...so this place is essentially a motel and expectations should be relatively low. But NOT as low as they have managed to achieve. The place has a relatively nice facade, but be warned it is just a facade. Beyond the relatively nice lobby is a shabby motel. The elevator had bands of yellow caution tape wrapped around it, a pool light bobbed on the surface of the pool, rust and cracks and dirt. Oh....and yes mosquitos...even in January. The room was very dirty....hair in the tub, etc. They obviously had "remodeled," putting in a new tile floor in the bathroom that did not match the old tile on the walls and dust from the remodeling project still coated the toilet chrome (and probably had for several months). Fortunately we were there for Legoland...which was so close to the motel we could walk to it and we could watch the fireworks from the hotel pool area. Great advantage but even my 7 year old thought the hotel was gross and creepy.

We booked a room here to stay overnight after spending a day at Lego Land. Our family used to always stay at this hotel when visiting the old Cypress Gardens theme park and never had a major problem with it. Well, that was two years ago. This was our first stay since Cypress Gardens became Lego Land, and it was a complete disaster from the very minute we arrived. First, they put us in a room for $89, and it was behind the building, with open access to everyone and anyone. Upon walking in the room, the distinct smell of old cigarette smoke was very obvious and repulsive. The kids, as well as my mother and myself, all noticed it and wanted out as soon as possible. Upon looking around this first room, there was a very noticeable lack of furniture in the room as well. I went to the front desk and complained, and was very happy to hear that they would gladly move us to a new room. But then, I found out that in order to upgrade to a nicer room, they would charge us extra money. At this point, I didn't care and agreed to it because I didn't want to have to face the possibility of spending a night in a room like the first one they put us in. The second room seemed much nicer, pool view, close to the lobby, and was obviously much better. It came with a refrigerator and microwave this time which was nice. We started to unpack our things and left the room, only to find out that we couldn't get back into the room. The cards would not work in the door. So, we all went back to the front desk again, only to be told that they would have to call maintenance. After waiting around for maintenance to show up, we found out that the battery in the door had died and had to be replaced. They at least took care of it right away for us. We then left the hotel for dinner and some shopping, and really didn't spend much time investigating the room, which we should have done. Here is a list of what we later discovered: only 3 wash cloths in the room for 4 people, only one tiny bottle of the conditioning shampoo was left for the four of us to use as well as only one bar of soap, there was no tv remote. We went to the desk and asked about the remote, and they said they would bring us one. When they brought it, it was filthy and looked so nasty that I actually took hand sanitizer and a tissue to clean it off before letting anyone else touch it! The bathroom was disgusting. Shower very dirty and stained, mold in the shower head and all over the floor of the tub, the towels were like sandpaper, toilet flushed so loud, and there was a general covering of dust on everything as if the room was never dusted or cleaned. There was "stuff" growing in the outlet near the blowdryer. The coffee pot lid was broken, and again, the coffee pot was covered in dust. The water in the sink would not drain properly and the sink almost flooded when I was washing my face. The water smelled and tasted nasty, almost like sulphur. After dinner when we opened the refrigerator to get out some bottled water, water came pouring out of it and dripped all over the floor. Apparently the freezer had thawed out and wasn't cold enough so the ice had melted all over the place. We tried to find an ice machine after dinner, and was told that it was right out side the lobby. I walked around the lobby and the whole pool area with my daughters, trying to find the mysterious ice maker, only to find it up on the third floor in an area that looked and did not feel very safe. Then, there was the issue with the breakfast, or should I say non-existent breakfast? When we used to stay here while visiting Cypress Gardens, Best Western always had a pretty good, free, continental breakfast. This was one of the reasons why we liked staying here in the past and we considered it a nice perk. It used to be the basics,- coffee, english muffins, danishes, fruit, cereal, etc. We were told at check in that they no longer offered the continental breakfast, and that they had a restaurant we could visit instead to pay for breakfast. It turns out that the breakfast room was turned into a game room. The entire time we were at the hotel, I only saw three people actually in the game room. Now for the big problem. In today's age of technology, one would think that after paying about $130 for a hotel room for the night, that you could access their Wifi and connect to the internet. Between my cell phone, my mother's cell phone, her laptop, and my two daughter's Kindle Fires, not one of us could connect. I even called the 1-800 number in the room to get assistance with connecting, only to be told that this hotel removed the password that was needed to access it. We were told by the front desk that we could connect to any of the NetGear connections that had an open network, but yet not one of them worked. We went back down to the lobby for what seemed like the 5th complaint, only to be told that the Wifi worked great in the hotel, but that you needed to use it near the lobby. After discussing this with the guy behind the desk who then pulled out his own kindle Fire and bragged that it worked great, so he knows for a fact that it works, we still couldn't connect in our room. So, we all sat in the lobby for a while to get some things done which was pretty irritating. Even sitting in the lobby, the Wifi connection was terribly slow. I then decided to try their computer in the computer area that they offer to customers of the hotel. I was able to at least get on the computer, which again took forever, but was not able to print out the tickets that we needed for the next day. The printer was a Lexmark printer and looked like it was about 10 years old. Even with plenty of ink in it, it wouldn't print out the tickets we needed for a show the next day correctly. The ink printed too faint and we couldn't even make out the barcodes on the tickets. We gave up trying. We were then told that the reason we couldn't connect to the Wifi must be because our room is located right in between two of the wifi areas, and we just weren't able to pick up a good signal because of our room location. Forget picking up a good signal, we had NO signal, ever! I am not sure how this hotel can advertise free Wifi because that is just not the case. So basically, for $130, we had a dirty room, no Wifi, no remote, no breakfast. You can guarantee that this Best Western will never be visited by us again. Save your $130 and drive a few extra miles to stay someplace that is clean and actually has what it advertises! I hope Lego Land gets smart and opens up there own hotel soon.