I had to travel to the area for several doctors appointments & then surgery so I needed an extended stay hotel for a good price. This seemed like the place. However, the staff was continuously rude to us (my mother & sister) anytime we needed anything at all. If you try to check in after 11pm the window is closed so they're supposed to leave your key. They never left it for us during any of our stays. The wireless internet is not free. They never came by to clean our room & in order to get new towels you have to return some or pay extra. The "complimentary breakfast" consisted of whole fruit, packaged muffins or bagels...none of which ever satisfied my appetite. There were a couple of times that we tried to check in after our long, 15 hour drive from home & once we got up to our room it hadn't even been cleaned. The bed was unmade, towels on the bathroom floor etc. This happened twice, which leads me to believe we aren't the only ones it has happened to. The staff was rude when we asked for another room. All we wanted after such a long trip was to get into our room and go to bed, that's a hard thing to do when you walk into a dirty room & then have to wait until a clean one is ready. I gave this place plenty of chances to make us want to come back but they failed miserably. I had surgery in November and stayed at The Candlewood Suites for 4 months during my treatment & in comparing the two hotels it is like night and day. I definitely will not be going back to The Extended Stay Deluxe.
- Extended Stay West Palm Beach
- West Palm Beach Extended Stay
