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Extended Stay Deluxe – reviews, photos

2.5 of 5
700 Northpoint Pkwy, West Palm Beach, FL 33407
Hotel amenities
Extended Stay Deluxe
Ranked #13 of 34 hotels in West Palm Beach
4.0 of 5 stars 12 Reviews
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12 reviews from our community

    Trip type
Traveller rating
    3
    4
    3
    1
    1
Date Rating
Florence, Alabama
1 review
1 helpful vote 1 helpful vote
“Stayed a few times to give it a chance, it was horrible & I won't be back.”
1 of 5 stars Reviewed 18 March 2011
1
person found this review helpful

I had to travel to the area for several doctors appointments & then surgery so I needed an extended stay hotel for a good price. This seemed like the place. However, the staff was continuously rude to us (my mother & sister) anytime we needed anything at all. If you try to check in after 11pm the window is closed so they're supposed to leave your key. They never left it for us during any of our stays. The wireless internet is not free. They never came by to clean our room & in order to get new towels you have to return some or pay extra. The "complimentary breakfast" consisted of whole fruit, packaged muffins or bagels...none of which ever satisfied my appetite. There were a couple of times that we tried to check in after our long, 15 hour drive from home & once we got up to our room it hadn't even been cleaned. The bed was unmade, towels on the bathroom floor etc. This happened twice, which leads me to believe we aren't the only ones it has happened to. The staff was rude when we asked for another room. All we wanted after such a long trip was to get into our room and go to bed, that's a hard thing to do when you walk into a dirty room & then have to wait until a clean one is ready. I gave this place plenty of chances to make us want to come back but they failed miserably. I had surgery in November and stayed at The Candlewood Suites for 4 months during my treatment & in comparing the two hotels it is like night and day. I definitely will not be going back to The Extended Stay Deluxe.

  • Stayed June 2010
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Bella35633 about Extended Stay Deluxe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bobby Copeland, Manager at Extended Stay Deluxe, responded to this review
10 October 2011
Thank you for your recent review of our hotel. I apologize regarding the problems that you encountered during your previous stays. The management team has made numerous adjustments to the hotel to ensure that problems that you encountered do not happen again. I hope that if you are ever in need of accommodations in the West Palm Beach area again, you will give our hotel another chance.
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Greenville, North Carolina
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
“served the purpose”
3 of 5 stars Reviewed 18 January 2011

No frills, older hotel. Daily breakfast is only bagels and coffee, coin operated laundry, noisy. much prefer Candlewood Suites.

  • Stayed January 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask middiesmom about Extended Stay Deluxe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bobby Copeland, Manager at Extended Stay Deluxe, responded to this review
10 October 2011
Thank you for staying with us at Extended Stay Deluxe. As mentioned in my previous post, we have listened to our guest concerns and have made appropriate adjustments to the hotel to ensure that all of our guests stays are enjoyable. i hope to see you next time you are in the West Palm Beach area!
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new Jersey
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Stayed here for weekend thurs-monday...”
3 of 5 stars Reviewed 24 August 2010
2
people found this review helpful

Stayed here for weekend thurs-monday- rooms need updating, no hair dryer!! no service if u stay less than 7 days!! Desk staff was really nice! Fire alarm went off in early morning - no inTercom system to say false alarm! Good locaton 1 block from I 95!!

  • Stayed August 2010
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask joanne327 about Extended Stay Deluxe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bobby Copeland, Manager at Extended Stay Deluxe, responded to this review
10 October 2011
Thank you for your review. Since your review we have updated several items within the hotel including hair dryers in every room. I apologize about the fire alarm sounding. I know how frustrating it can be to be woken up by a fire alarm early in the morning. We hope to see you again soon!
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Providence, Rhode Island
1 review
1 helpful vote 1 helpful vote
“Extended Stay has a large room with a full kitchen, no frills and reasonable.”
5 of 5 stars Reviewed 31 May 2010
1
person found this review helpful

My husband and I enjoyed staying at this no- frills reasonable hotel. On weekday mornings they have coffee, muffins, bagels etc. or you can make breakfast in your room which saves money these days if you are staying l0 days. You can get fresh towels whenever you want from the front desk after you use the pool which is open all the time. They is an exercise room which is open all the time, along with a laundry room too. Construction workers stay here alot because of the convenience. It is very quiet all the time. If you travel and are on the go alot, this is the place for you. There is a gas station/convenience store next door and I 95 is close by for convenience. Go on the internet for the best rates. The longer you stay, the cheaper it gets.

  • Stayed May 2010, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask GrandmaNancy4 about Extended Stay Deluxe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pawtucket, Rhode Island
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“One person can ruin your stay”
2 of 5 stars Reviewed 26 November 2007
1
person found this review helpful

Paulina, the night manager was very rude. First, I had requested a deluxe room, she gave me a standard. After I asked her name, her tune changed. Twenty minutes after moving all our stuff up and getting comfortable she decides to give us a handicapped room instead, because it's bigger. Ok, but tub was dirty, a painting was missing, the thermostat didn't work at all, and the only the way to get the air in this room to work was to plug it in, then unplug it when it got too cold. Noticed some new units in boxes downstairs, so I asked Paulina to have someone look at it. She said no-one was there at the time. When I asked her to come up to take a look at it, she said she would. No-one ever came up to look at it, or fix/replace it. No pay-per-view. Ok, so we rent a bunch of movies to use the DVD player. After the first movie, the DVD player stops working. I call the desk, and Paulina, very nasty, says they don't have any extra. I know most of the rooms are empty because the parking lot is empty, so I ask if we can switch ours with another room's. Of course, she says no, but by then I'm fed up so I hang up on her before she can give me some lame excuse. Also, housekeeping did not clean the room once during nearly a two week stay. Overheard one of the maids say in the hall "'Blank' doesn't go through peoples' stuff." I don't know what the hell that meant, but perhaps it was good no-one ever came in.
As a designer, I was fooled, by the seemingly modern look of the rooms at Extended Stay. We move to Residence Inn Marriott, at same price, and were a bit surprised by the much better service and quality of the facilities.

  • Liked — decor wasn't terrible
  • Disliked — service
  • Stayed November 2007, travelled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Check-in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
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Additional Information about Extended Stay Deluxe

  • Extended Stay West Palm Beach
  • West Palm Beach Extended Stay
Address: 700 Northpoint Pkwy, West Palm Beach, FL 33407
Price range (per night):* INR4,002 - 4,947

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