We were passing by and It was almost 10PM, We just needed a place to rest our head. I checked their website and called the hotel directly, The front clerk Daniel told me the same price as the website, He asked me if I want to reserve it, I told him, we were close by and would show up shortly. He said it's fine as long as rooms are availble.
When We arrived, It was a lady at front, She told me a price was 40%+ higher, I told her I just talked to Daniel, She told me He went home and had no idea how he qouted me the price, I ased if she could call him, She said NO. I told her I got the same price on their web. I pulled out my laptop in their breakfast area to check, she called the security, I found it was very insulting. At that point We didn't want to stay in this hotel for any price. I quikly booked Hilton 7 miles away, which is the kind hotel we use to. We used points & cash which was turned out less money out of pocket than this MOTEL.
See my seperate review for Hilton Palm Beach Airport.
Besides the service, Just from the simple lobby & breakfast area, It doesn't look like a nice place to stay. Not even for one night.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
11 February 2012
Dear Crystal:
I am so sorry to learn of your inconvenience, please allow me to express my apologies. There is nothing more frustrating then being unable to secure your "home" for the night when you're on the road.
My location operates its' price structure dynamically. As our number of rooms’ available decrease, the demand in turn increases which then, similar to the airlines, warrants a slight increase in cost for the remaining units. Considering, my front office team, aims to lock and secure your reservation at your time of inquiry keeping the cost in mind and aiming to supply the best available rate at your time of interest. This pricing structure enables our valued guest's with the ability to "book early and save" considerable amounts when possible.
I'd be more than happy to discuss our rate structure along with any additional inquiries in greater detail with you; please feel free to contact me via any of the information provided below. It would truly be my pleasure to assist.
Warmly,
Daniel E. Lewandowski
General Manager
Certified Hotel Administrator
LQ Management, L.L.C.
La Quinta Inn West Palm Beach - City Place #2035
5981 Okeechobee Blvd.
West Palm Beach, FL 33417
P:(561) 697-3388
F:(561) 687-5175
lq2035gm@laquinta.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
