We stayed at the Hyatt for one night on a Saturday to attend a wedding on Palm Beach. The hotel itself is beautifully decorated and modern. The room was comfortable, clean and trendy. We took their complimentary shuttle service to the wedding spot, and unbeknowst to us, we left our car keys in the shuttle. We didn't realize they were gone until the next morning when it was time to check out. Frantically, we went to the front desk and explained our situation. Immediately, they contacted the shuttle driver. He recalled that the other shuttle driver who was on duty that night said he found some car keys in the back of the shuttle. He called and texted the other shuttle driver. We had to attend a post-wedding brunch then, so they promised to keep trying to get a hold of the driver and took us to the brunch.
When we returned, they told us that they had gotten in touch with the driver, who was personally coming back to the hotel (on his day off) to deliver our car keys. In the meantime, while we waited, they offered us beverages and snacks.
Once the driver showed up, he apologized profusely for not having our keys back to us sooner. We were just happy to get them back!!!
All in all, the staff at this Hyatt was phenomenal and you could tell that they really cared about their guests.
I would recommend this hotel to anyone who needs to stay in the downtown West Palm Beach area.
- Also Known As:
- Hyatt Place West Palm Beach Downtown Hotel West Palm Beach
- Hyatt Place West Palm Beach Downtown Hotel
- Hyatt West Palm Beach
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