Made resv. directly with hotel for myself, husband and show dog for a King size bed/smoking/pet friendly 4 days prior to arrival date. Upon arrival I was told no king size bed and I should appreciate the maintenance man was willing to push 2 beds together and we could sleep sideways. Quote from the manager: "In regards to room types,we guarantee a room but not the room type."
My husband went to sleep in one of the beds while I was still unpacking. I saw a bug on his pillow and just killed it without much thought. This is Florida, after all and it looked like a beetle. Shortly after, I went to the other bed, pulled back the pillows and there were DOZENS of these "beetles" from big to little! The maintenance man and clerk and I all confirmed the same thing-not beetles. They were ticks! Dozens and dozens on and in that second bed. (For those that don't know, ticks don't grow overnight and they don't populate overnight-they have been there for a while)
The night clerk gave us another room and we moved into that room after brushing out the dog and our belongings. It was now 2AM and the dog show begins at 7AM. The hotel did offer a king bed for the second night but that would have involved loading all our belongings into our vehicle for the day and unloading after our return that evening. No thanks-we will stay put. Frankly we would have moved on but the hotels in the area are booked and I couldn't find a room within an hours drive of the dog show.
The happy???? ending is the hotel credited us $20 "For your difficulties". 3 calls going up the chain of command of Choice Hotels Corporate gave us an additional $47.00 credit against the charges for the first night as I was told by the supervisor that the second night's credit must come directly from the hotel as the hotels are independently operated.
Somehow, the $47 refund against the "discounted" final bill of $141 just doesn't make me want to visit any Choice Hotel in the future. Independently operated is one thing. Operating within some expected Choice Hotel guidelines is another.
- Comfort Inn Wesley Chapel
- Wesley Chapel Comfort Inn
