“Hmm.. must have different rooms for different reservations”
There's no way the people who left glowing reviews of this hotel stayed in the same room I did. This hotel was just weird: for every pro (and there were plenty) there seemed to be a corresponding con (and, sadly.. plenty of them). So I'm listing them all, and giving this an average rating, so that maybe it will help you to make your choice of accommodations.
Pros: the staff is really friendly. I was traveling alone, so this was much appreciated, and very helpful.
Con: the staff didn't do much to alleviate concerns that arose, including my internet connection not working (and I was there on business), and filth in the room. The wakeup call didn't work, but they did take them manually as a result.
Pros: room is near beach. Or so they say
Con: where? I think there was some path leading back to the beach but nothing is lit up, at all. It's in a very very busy area on a main drag, so I think "beachfront suites" is rather misleading. It's more like, "access to beach in the daytime"....
Pros: there is a kitchen
Con: it's filthy. And I mean, *filthy*... I bought some bread to make toast in the morning. The toaster was positively covered in crud.. inside and out. There was no way I could make toast. Under the coffee cups, there was food. Under *several* cups. Disgusting. The flatware in the drawer had large crusts of food all over it. Terrible. This is not a kitchen you'll use.
Pros: the price is relatively good. There is also free parking, and free internet (when it works) which makes the price even better.
Cons: ... but when you compare to other hotels, not so good. Sure, you have a kitchen and several rooms, but the kitchen is not usable, and the rooms are dirty. I would have been better off spending a few dollars more each night for a clean hotel.
Speaking of clean: this place really was dirty. There was dirt on the floor, dust along the boards... the comforter had brown stains on it. I couldn't tell if it was marker or something less acceptable. I changed rooms. The sheets smelled and felt like no one had washed that room in months. On the other hand, the bathrooms and showers were very clean, which was a welcomed surprise.
Worse, there is no maid service. They come in once every three days to "freshen up" which is supposed to include dumping the trash. They didn't. They threw away my kitchen trash, did not touch the bathroom trash, and did not leave extra soap/supplies as they said they should. Ugh.
This wasn't horrible, but it wasn't great. Right smack in the middle. If they would invest in cleaning services, this place would be outstanding.
Room Tip: Ask for a clean one.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
24 January 2012
We appreciate all reviews and strive to always improve. Most guests rave about our proximity to the beach and location. The State of Florida restricts lighting near the beach (path) to protect turtle nesting. We are terribly sorry for the oversights in the kitchen and will alert our housekeepers and inspectors to be more observant. We would always appreciate a quick call allowing us to correct any deficiencies immediately. Our housekeeping schedules are clear on web sites and at check in and confirmation letters. We are sorry that everything was not a "pro" and will hope to have the opportunity to make that happen in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC