Stayed here on a weekend of a dance competition. Walked in to the lobby, and thought wow! This is going to be s nice place! Paid for a rollaway bed (20$). They brought the bed to our room folded up, no sheets one blanket and one lumpy pillow. I was in the shower, my daughter accepted it. I called back down and told them I have never had a bed delivered folded up, and not made, before. They came back took it out and fixed it, and brought it back.

The guy at the front desk told us breakfast started at 6:30 am. We showed up at 6:30, and the lady setting up proceeded to scold us....no scream at us for being there too early. We got there at 7am. She said it didnt open until 7:30. There were 2 other families that were there that the clerk told 6:30 also. She was so rude, I couldnt believe my ears. The other 2 families, said they felt like they were in time out! She scolded them as if they were naughty! Then there was a tip jar sitting by the toast. Seriously? For what?
I did not think the beds were comfortable at all. The high speed in ternet that was supposed to be free, did not work. We called the front desk and they finally asked us to bring our laptops down. We did and they could not get it to work and finally told us to (one at a time) hook a cable to the wall. That defeats the purpose of being wireless! I will not return to this overpriced nightmare!

This is a newish Best Western and if you don't go expecting the Ritz, this hotel will be fine for you. The room and bath were clean, the desk staff were all polite and friendly, and the location is excellent for visiting Mount Dora or Renningers. The breakfast buffet was adequate.

Our family from out of town stayed here two nights, choosing the property because it was supposedly "pet friendly." When they arrived and indicated they preferred to pay cash rather than use a credit card, the desk manager insisted they deposit an extra fifty dollars in case of room damage. At checkout, the manager found no room damage but then said he would keep the fifty dollars anyway. When asked for an explanation, the excuse was that the money was actually a pet fee. Our family pointed out that nothing had been said about a pet fee either when reserving the room or on arrival, even though they had been carrying the small dog with them at check-in.
Although the room itself and the property in general was satisfactory, this extraction of the extra fifty dollars was totally unacceptable and amounted to theft.
Avoid this hotel if you don't want to risk getting robbed by the management.

First let me say our room was very spacious and clean, with nice decor. Plenty of towels, nice size bathroom, etc.. It had a large TV, microwave, refrigerator, two very comfortable queen beds with nice linens and comfy pillows. I have insomnia, so I really notice such things. The breakfasts were quite complete, with great choices of fancy coffee drinks out of a machine, and several Barnies coffee choices too, as well as choices of hot and cold cereal, a few yogurt choices, different breads, sausages, juices, bagels, etc. We were there to see Mount Dora so did not check out the pool etc. as we live on the coast. The room had granite countertop, plenty of closet space, more hangers than larger hotels, etc.
Now for the negative: My mom and I decided to go to Mount Dora over Labor Day Weekend, at the last moment. We could not find a hotel in Mount Dora proper that allowed pets, but was given the name of this hotel from a property in Mount Dora. My mom made the reservations. She explained to the gentleman we had two dogs. He gave us a rate of $25 for the two small dogs, and an AARP or AAA discount. This message was not relayed to the people on duty who wanted to charge us for each dog, but finally charged us only one pet fee (per night as agreed). Other people staying with dogs were enjoying the hotel as well. When we checked out they did not have record of the per night amount the manager had told us. The person on duty wanted to charge us ten dollars more per night and was not able to reach the manager who was off for the day (Labor Day). . We were later able to contact him and he did remove the extra amount from the credit cards. (We each paid for one night.) I think this hotel has a lot of potential, but poor record keeping, from what I read in other reviews. . I would recommend it, but get everything in writing ahead of time in an email, so that everyone is straight about what is being agreed to. Perhaps the manager and employees need to go through more training in communication among employees, so that they all have the same information. I don't think they are doing this on purpose, just poor communication within the hotel. The young women who sit at the desk could be a little friendlier but we did not come to the property to be pampered. One woman asked for my room number and name when I walked past the front desk with the dogs one morning. I guess she did not know if we had paid for them. A nicer way to have dealt with this is to make polite conversation and find out that way., such as, "ARe you enjoying your stay? Is your room to your satisfaction? Oh, good. What room is it/" That said, I would recommend the hotel overall. It's hard to find places that allow dogs, and this was a nice place. Just get it all in writing.