We purchased a gift certificate for 3 days and 2 nights at an auction, with plans to use the weekend to celebrate our 5th anniversary. When I called to book, the owner was very accommodating - UNTIL she found out we had a gift certificate. I was informed that the gift certificate was for 1 night only, and could only be used Monday through Thursday. NONE of that information was on the gift certificate, which was initialed by the owner, or in the auction information. She said she would give us Suite Romance on a Friday, but ONLY if it was not booked by someone else.
When we arrived, we were informed that we had been assigned to another room. In an effort to convince us to return, we were shown the other rooms - INCLUDING the one we had been promised!! I asked if it had been booked for the night, and was told no. When I explained that we had been promised the room, the woman helping us pretended not to know anything about it. The room we were assigned was obnoxious and ugly (DON'T book the Cabin!), and so we requested to move to Suite Romance. When we went to request the move, I saw our reservation slip, and there was NO MENTION of our anniversary, or of our promised room. THE OWNER LIED. She had no intention of giving us the room we wanted. We were eventually moved, and it ended up working out well because Suite Romance is MUCH bigger and nicer than Suite Memories, with direct access to the hot tub!
The place was pretty and it was quiet, but I could not believe that we were treated like second class citizens. The owner had NO IDEA how much we paid for the package, yet she treated us like budget guests. The staff we dealt with were very unprofessional, greeting us in night gowns in the evening, playing Wii every time we came in to the main house for something, and watching TV loudly during our "romantic" breakfast. When we left, I left the gift certificate in the room, even though it was undated and had not been collected upon check in. I did this because, even for free, we did not want to go back (though I did consider using it again another time to compensate for our trouble).
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC