We arrived in a chilly night about 8:00PM with exausted infants and it took a while to the frontdesk staff on duty open the door to us. Helpfulness was a missing issue in that hotel. We were by your own to carry your luggage to the room. Room was large and comfortable but needs repairs and a better cleanliess. There was no safe in the room and bathroom needs a retrofit. Common areas were dirty and showed signs of deterioration as well. Complimentary breakfast was below average but coffee was fine. Internet access worked fine. It was a good deal, one room fits our family of five and it was fairly close to Busch Gardens, but we probably will not stay there again.

The staff at this hotel is great to work with. We brought a large group on a very busy weekend, and they were nothing but pleasant all the way. Every one of the staff members was cheerful and helpful (and I know they were stressed, but, it didn't show). The rooms are clean, beds are very comfortable and the breakfast is good, too. Thanks for another enjoyable stay - we'll be back again next year.

The hotel room was very quiet, clean and comfortable.
The complimentary breakfast was good.
The shuttle has too many runs in the AM. We waited 45 min. and finally walked to the convention center. It was good any other hour of the day.
They fixed a sink drain problem the same day I reported it .
The area seemed fine in the daytime, but would not walk alone at night. Overall a nice stay.

Down to earth friendly, (call you by name), without being stuffy. Bent over backwards helpful and resolved problems immediately. Free shuttle, free full breakfast (healthy too), free internet. Clean, good size rooms. OH! Even free snacks like Beer and wine!

What more do you need? Now I have to go and figure out how I can move in for good.