Staff make or break a hotel. At the Crown Plaza, Westshore, Tampa they make it with abundance. Good welcome. New bar area, which also serves food, very good with great atmosphere and excellent service. Free shuttle was very useful, taking us to restaurant a couple of miles away with "Bob" the driver telling some enjoyable quips. Can WALK to good shopping mall in minutes and several restaurants. We stayed in King Executive room on 11th (top) floor which was fine (but ask for a room away from the lifts!). We'll be back to the hotel when we return for our flight back to the UK in five weeks time. With the great staff attitude we would not miss it!

We booked this hotel as our post cruise stay because the information we had received from the internet was that this location had a shuttle from the cruise port. When we disembarked the cruise and called them we found out this information was incorrect. We ended up having to take a taxi that cost us over $20. When we arrived at the hotel to check in we asked if we could speak to someone to register a complaint about the faulty information we had received. Melissa, Director of Rooms, came out and listened to our story. In this day and age of low to no customer service, we didn't expect much except maybe a sympathetic ear. However, she greatly surprised us. She not only took the $20 for taxi fare off of our bill, but she upgraded us to a suite. After three of us (myself, my husband and our grown daughter) had been cramped in a cruise ship cabin for a week, we almost didn't know how to act with that much space. But more important to us than the extra space, was the fact that we received genuine, caring and ever so rare customer service.

That night after we returned from a concert, we decided to have some snacks and drinks in the restaurant / bar located in the lobby. The gentleman that was acting both as bartender and waiter was absolutely delightful. He was the perfect topper to the whole lovely experience!!

I stayed here 3 nights for a business trip in Tampa. Room was very clean with contemporary furnishings. There are a few areas for hotel improvement though - 1) wait for the complimentary airport shuttle was rather long (50 minute wait with 2 phone call requests) 2) During my second night I received a mild electrical shock from the wall light switch and requested someone check it - not sure if that was done - no communication back 3) The annoying knocking sound coming from the stairwell next to my room made for some restless sleep - I reported this too but no communication back. This did not ruin my stay but I was disappointed that communication was lacking.
Location of this hotel is convenient to a mall. There was a newspaper each weekday morning at my door. Housekeeping does a great job. Comfortable bed. Overall staff are pleasant. Free parking was plentiful. Not all rooms have hard wire internet access.

Good location near airport. Great staff. Great price.