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Crowne Plaza Tampa Westshore – reviews, photos

3.5 of 5
5303 West Kennedy Boulevard, Tampa, FL 33609
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Crowne Plaza Tampa Westshore
Ranked #11 of 159 hotels in Tampa
4.5 of 5 stars 152 Reviews
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152 reviews from our community

What travellers say about this hotel
  • Very nice(5)
  • Rental car(4)
  • Shuttle drivers(3)
Traveller rating
    79
    50
    15
    5
    3
Only show reviews for Family (22) | Couples (44) | Business (51)
Date Rating
HaveBaggsWillTravel
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Great Place, Great Staff”
5 of 5 stars Reviewed 5 February 2012
1
person found this review helpful

We booked this hotel as our post cruise stay because the information we had received from the internet was that this location had a shuttle from the cruise port. When we disembarked the cruise and called them we found out this information was incorrect. We ended up having to take a taxi that cost us over $20. When we arrived at the hotel to check in we asked if we could speak to someone to register a complaint about the faulty information we had received. Melissa, Director of Rooms, came out and listened to our story. In this day and age of low to no customer service, we didn't expect much except maybe a sympathetic ear. However, she greatly surprised us. She not only took the $20 for taxi fare off of our bill, but she upgraded us to a suite. After three of us (myself, my husband and our grown daughter) had been cramped in a cruise ship cabin for a week, we almost didn't know how to act with that much space. But more important to us than the extra space, was the fact that we received genuine, caring and ever so rare customer service.

That night after we returned from a concert, we decided to have some snacks and drinks in the restaurant / bar located in the lobby. The gentleman that was acting both as bartender and waiter was absolutely delightful. He was the perfect topper to the whole lovely experience!!

  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask HaveBaggsWillTravel about Crowne Plaza Tampa Westshore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa Golub, Director of Rooms at Crowne Plaza Tampa Westshore, responded to this review
7 February 2012
Dear Guest,

Thank you so much for writing a review from your post cruise stay. I do remember speaking with you and your family and it was our pleasure to assist you in making sure your entire trip was pleasant and enjoyable.

Once again, thank you for your feedback and we look forward to your return in the future.

Melissa Golub
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Honolulu, Hawaii
Senior Contributor
23 reviews 23 reviews
Reviews in 13 cities Reviews in 13 cities
20 helpful votes 20 helpful votes
“Pleasant Stay”
4 of 5 stars Reviewed 4 February 2012
1
person found this review helpful

I stayed here 3 nights for a business trip in Tampa. Room was very clean with contemporary furnishings. There are a few areas for hotel improvement though - 1) wait for the complimentary airport shuttle was rather long (50 minute wait with 2 phone call requests) 2) During my second night I received a mild electrical shock from the wall light switch and requested someone check it - not sure if that was done - no communication back 3) The annoying knocking sound coming from the stairwell next to my room made for some restless sleep - I reported this too but no communication back. This did not ruin my stay but I was disappointed that communication was lacking.
Location of this hotel is convenient to a mall. There was a newspaper each weekday morning at my door. Housekeeping does a great job. Comfortable bed. Overall staff are pleasant. Free parking was plentiful. Not all rooms have hard wire internet access.

Room Tip: Avoid a room next to the stairwell.
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  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask HawaiiAndi about Crowne Plaza Tampa Westshore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa Golub, Director of Rooms at Crowne Plaza Tampa Westshore, responded to this review
7 February 2012
Dear Guest,

Thank you for your honest feedback regarding your recent stay. We understand it can be difficult to give constructive criticsm but greatly appreciate it as it helps us to better improve our guest satisfaction.

I apologize for the lack of miscommunication while staying at our property. It is not typical to wait more than 10 minutes for an airport shuttle as we are just 2.5 miles from Tampa airport. I will also be making sure to follow up with our team to ensure better communication takes place when resolving issues in our guest rooms.

Once again, thank you for your feedback and we hope to see you in the future.

Melissa Golub
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2 reviews
Reviews in 2 cities Reviews in 2 cities
“Excellent value.”
4 of 5 stars Reviewed 26 January 2012

Good location near airport. Great staff. Great price.

  • Stayed January 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask verlingj about Crowne Plaza Tampa Westshore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa Golub, Director of Rooms at Crowne Plaza Tampa Westshore, responded to this review
9 February 2012
Dear Guest,

Thank you for taking the time out of your busy schedule to write a review on our hotel. We are glad you had a great stay and we look forward to seeing you on future travels.

Melissa Golub
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Chatham, Illinois
Top Contributor
126 reviews 126 reviews
Reviews in 47 cities Reviews in 47 cities
86 helpful votes 86 helpful votes
“Lovely room, lovely view”
5 of 5 stars Reviewed 25 January 2012

Stayed here for three nights over New Year's. It is a beautiful hotel with great views from our room. The pool area is large - actually larger than the photos on the website looked. We got complimentary breakfast each morning (not sure why).

Bar is under new management as of 12/31/2011. Also valet is new, as of 12/31/2011. Valet drivers were extremely friendly.

It's near the airport and my DH said he woke several times hearing planes. DS and I never heard anything and slept fine.

Our room was just perfect - beautiful linens, clean every day. Will definitely return.

Room Tip: Ask for a water view.
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  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by Lisamarch for Tampa
Ask Lisamarch about Crowne Plaza Tampa Westshore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa Golub, Director of Rooms at Crowne Plaza Tampa Westshore, responded to this review
7 February 2012
Dear Guest,

Thank you for your wonderful review about our property. On December 31st, we did open our new restaurant and bar, Mojito as well as added valet parking. We have received a lot of feeback on ways to better suit our guests needs thus the reason for the two additions. We are pleased it made an impact on your stay and we hope to see you in the future.


Melissa Golub
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Tortola
Contributor
12 reviews 12 reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
“Crowne Plaza Tampa Westshore-does the job”
4 of 5 stars Reviewed 17 January 2012

I was in Sarasota FL for two nights on business on my way back to the BVI from Connecticut, but realized I had a 6AM flight out of Tampa the next morning. Rather than drive 1.5 hours and have to hassle with the car return at 4 AM in the morning, I decided to stay the last night in Tampa instead,and return the car the evening before. Booked on line, and there was no problem getting a room for the last night in FL at the last minute. The hotel was easy to find just off the highway, and about 10 minutes from the terminals at the airport. They have a courtesy shuttle which was handy when I wanted to return my car and then go back to the hotel for the evening. Staff was courteous when checking in and handling the bags. Got upgraded to an Executive Floor or whatever the buzzword was as a result of being a InterContinental Ambassador Platinum Member (well worth the cost in my opinion). Room was very nice and comfortable. Got in around 8:30PM and was exhausted so ordered room service when I was in the lobby and my bags were being delivered to the room. Again, staff very accommodating. Nothing was missing from the room service tray and the food was good. Not fine dining, but I was hungary and this hit the spot. Although perhaps the smallest can of Coke Zero I have ever seen (note to Beverage Manager:spring for the 12 oz can for your guests.) Bed was comfortable, and bath was modern and very clean. Towels were of quantity and plushness you would expect from a Crowne Plaza. Soundproofing was good and did not get disturbed by the planes or traffic on the road out front. The fact is that the entire room was modern, very clean, and everything worked, which has not always been my experience in Florida. All in all for the one night, the hotel was convenient, the staff friendly, the room comfortable and the food good. Brief but good stay at the Crowne Plaza Tampa Westshore.

Room Tip: Sign up for the Ambassador Program with Priority Club and spring for the Platinum Membership if you...
See more room tips
  • Stayed December 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask BigDan133 about Crowne Plaza Tampa Westshore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa Golub, Director of Rooms at Crowne Plaza Tampa Westshore, responded to this review
7 February 2012
Dear Guest,

Thank you so much for your wonderful review regarding your last minute trip. We pride ourselves on delivering the best sevice possible to our guests and try to accommodate each guest to best suit their needs.

We hope you are able to travel back to Tampa in the future and possibly stay awhile longer to enjoy all Tampa has to offer.


Melissa Golub
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Crowne Plaza Tampa Westshore

  • Crowne Plaza Tampa
Address: 5303 West Kennedy Boulevard, Tampa, FL 33609
Price range (per night):* INR5,336 - 8,782

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