It takes a great deal to make me angry enough to write a negative review, but what promised to be a wonderful weekend with family and friends was almost ruined not once, but twice, but the management and staff of this poorly run hotel.
We have been staying at the Cabot Lodge since 1995, so when the hotel changed management we were anxious to try the hotel under the new name, Guesthouse. We even convinced our friends to change their hotel from the Marriot Courtyard, which was a huge mistake because in doing so, we ruined their hotel experience as well.
Shortly after checking in, my husband ran out to buy a few items. My son, who is a college student in Tallahassee, was trying to find our room, but since my husband's car was not there, he was having a difficult time locating our room number, as the rooms are spread out on two levels. I told him it was by the pool, so he walked up to the pool level to see if he could find our room. At the same time, he called me to get directions. That is how I came to hear the whole exchange between my son and an employee of the hotel. He challenged my son by saying ,"What are you doing here? This is private property and I can have you thrown out." My son said he was looking for his parents' room and the guy clearly didn't believe him and said he was going to call someone to have him removed from the property. The exchange was ugly and completely unwarranted.
The next day, I mentioned it to the manager, who said he already knew about it. He said the employee, who may have been his son, called and said he merely said, "Excuse me, may I help you" and my son became belligerent. I shared that he said no such thing and I knew that because I was on the phone with my son at the time and heard the entire exchange. He replied that the employee was concerned that my son was going to touch the door to the room that he had just painted.
The whole thing made no sense. I don't understand why my son was challenged and I certainly don't understand why management didn't apologize to us as soon as the incident was reported. My son even phoned the manager to share that he was treated disrespectfully and it was completely unjustified. The manager proceeded to tell him about the freshly painted door and the concern that he would mess up the paint.
The hotel advertises free wifi. The wifi in our room did not work. I called the desk and the man on duty told me that it was working just fine in the office. I shared that I was not in the office. He said he just worked the desk and would have to call the owner and call me back. He never did.
My friends paid for 2 queen size beds and received double beds. It appeared we were the only ones at the hotel, so there is no reason why they could not be given the type of room they paid for.
This hotel has the worst customer service I've ever encounter. However, if freshly painted doors is what you are looking for, this is the place for you.

You will not get any sleep in this sorry excuse for a hotel. There are a ton of foreignors that live here, and we were so lucky to get put in a room right in the middle of them. The front desk is mostly ran by americans, but it is owned by foreignors. They party ALL night long and it VERY annoying. But who do you complain to when it is the owners' family. The a/c unit does not come even close to cooling the room. It would come on for about 5 minutes and shut off, and no matter what you put it on, it will not come back on for about an hour. The front desk guy said it was becuase they were "energy efficient" units. That's BS. It was broke and they don't want to fix it. Don't get lured in from expedia claiming it's a 2.5 star hotel on their unpublished rate. There's a reason this one is unpublished.

When the person who took the reservation refused to give us her name, we should have seen that as a Harbinger for things to come. We asked in advance and received permission to check out at noon on Sunday (we were out of the room by 11:45). But on Sunday the manager said he would never allow that and charged us an additional day. Minutes later a belligerent housekeeper pounded on the door unleashing a vicious verbal assault upon my wife. The room itself was a little musty and a toad hopped across my wife’s bare foot as she prepared to lie down. After I cornered the toad and released it outside, she was able to calm down… eventually. I liked the location but the rest…. Major unaccountability issues. Stay away.

We stayed here for a big football game weekend. We had stayed here before when it was the Cabot lodge and we always enjoyed it , they had a nice happy hour and breakfast. Now that has all changed there were no hot food items on the buffet. When we returned to our room the TV was not working. When we complained to the desk they told us that the cable company was supposed to fix it "yesterday". The bathtub was molded. We also noticed that this place was not at all very full. Previously when the Cabot lodge owned the place on football weekends the place was completely full.