When I walked into my room everything appeared to be fine, and I was thinking to myself not bad, great location- right next to FSU. A few hours later I was laying down and I looked across the room there was a mouse running across the floor board!!!! I immediately called the front desk, and they had me on hold for 10 min and when I called back the man acted like he had no idea that I had just called. I ended up getting a different room, but I was woken up early in the morning by the hotel's maintenance crew pressure washing the ground right outside my door. Then, that day, teenage boys were in the room right next to mine, it's only connected by a door with a deadbolt. I couldn't watch tv without hearing their tv and their conversations, along with having to smell the smoke seeping from underneath the connecting door. It got so bad that I had to put a towel on the ground against the bottom. I complained to the front desk and they said they couldn't do anything for me, and kept giving me the round about when I asked to speak to a manager. This hotel was inexpensive, but is FAR from worth it. This has to be the worst hotel I've ever stayed in, and I have stayed at ones that cost just the same.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
11 March 2011
We were horrified to hear about having a mouse in your room. We recently began responding to customer feedback to improve our customer service, we apologize for the delay. Upon hearing of your experience with our establishment, we notified our pest control services and began procedures to prevent rodents from infesting our property. The management has also changed its policies on handling guests complaints to better serve our patrons. Now, if there is a customer complaint, it is reviewed by the manager on duty. Our staff was retrained with these policies in order to better serve our patrons. We apologize for any troubles and inconveniences you had with our establishment.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC