I had no idea what to expect, considering they are pet friendly, and had smoking rooms. Our room was just beautiful! Comfortable king size bed with very nice furniture. Bathroom was a little small, but everything else was great. Lady at the desk was very nice, as were the housekeepers. Great big fenced in area behind to walk the dog!! I was here for my birthday and to visit silver springs park and I had a great time!!

This was a nice place. The rooms were good sized and the staff was friendly and helpful.

Bathroom lacks proper ventilation, which means mold growth on the ceilings. The mold was significant enough above the shower to make the ceiling gray. I went to bed without showering. Also, the bathtub and sinks need some serious abrasive cleaning to remove dirty build up. In my opinion, these problems reflect poor management and room maintenance. 1) Ensure proper ventilation. 2) Schedule deep cleaning sessions on regular rotating basis. Housekeeping does room preparation and cleaning; however, regular special attention is necessary beyond daily prep. 3) Inspect your rooms often. Unfortunately, it is very sad because this place had potential to be a comfy, affordable, no-frills value.

Very stressful 3-night stay at this hotel. Poor management, unpleasant staff, lack of services.
Examples:
1. We booked over the Internet yet, when we arrived, the clerk could not find our booking. We were left on our own to contact the "middle man" to make sure we would not be charged double. There was no help from the desk clerk.
2. The room was not cleaned the whole time; second day there were no clean towels, soap, or other necessities.
3. The laundry detergent machine took our money without spitting out the product. We were not able to get the money back - the clerk did "not know how". What happened to petty cash? It was a small amount but it was a matter of principle.
4. The 24-hour guest laundry was locked while the staff used it for the hotel's sheets. After some effort we finally located (ourselves) the housekeeping manager who opened the door and told us to wait till their laundry was finished.
The bleach they used on their white stuff ruined my blue jeans and some T-shirts.
5. The pool towel box was empty.................and so on, and so on.

If I was managing this hotel I would fire the front desk staff. All of them were highly unpleasant. We felt that our presence was interrupting their personal computing in one case, and book-reading in the other.