When we booked we were stated we would be staying in a villa close to the beach. We also informed them we would have 2 adults and 1 child, she is 4. When we checked in they seemed all flustered that we had a child AND told us the room they booked was having the carpets cleaned and gave us another villa that was NOT as close to the beach. When we checked out the villa that was suppose to be ours there was a car there, I think they overbooked and instead of admitting their mistake lied about it! They also charged us an extra $70 for the week for having a child. We had a 1 bedroom villa. We have been going to Siesta Key ever since our little one has been with us and no place has ever charged us for having a little one! PLUS they charge your credit card for the $300 deposit, and charged our card for the full week stay. We asked them "You will be taking off the $300 deposit right??" They said yes. We checked out on 5/7/2011 as of 5/26 our credit card still has the $300 deposit. When I called them on 5/23 they said a check would go out in the mail next week. When we were told initially the charge would come off our credit card.....and a month later they send a check...which by the way they never told us a check would be sent, she confirmed they would remove this from our card..... There are many other great places to stay. We go to Siesta Key 2 times a year and have been for the past 10 years! This is the first and last time we will stay here! In fact we are going back this Oct and made reservations elsewhere!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC