We stayed at this hotel for three nights in two separate stays in one week. The first stay was two nights, and the room was AWFUL. Old, unrenovated, old style TV (not a flat screen HDTV), and no refrigerator or microwave. The walls were VERY thin and the towels were like sandpaper. The air conditioning unit didn't work very well and was loud as an idling deisel truck. I wouldn't go near the pool. The hotel is laid out awkwardly, so it's not possible to park near the elevator. All the rooms open to the outdoors - a less secure layout. I would call the staff borderline surly. I would not recommend the breakfast.
The reason why I didn't give this hotel a rating of terrible is that on the second stay, we got a somewhat renovated (poor job) room with a microwave and refrigerator. Still no flat screen TV, still scratchy towels and still thin walls - you can hear your neighbors sneeze. Even with the "renovated" room, this is the worst Best Western I've ever stayed at - by far - and I've stayed at a number of them. I would not recommend it.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 February 2012
We're sorry to hear you were disappointed with your room during your recent stay. We would have been happy to provide you with a refrigerator and microwave had you requested one. Also we would have replaced your air conditioner if we known it were loud. We understand not everyone is comfortable with an exterior property therefore we provide a security guard. We will be replacing all TVs by the end of the year. As always, our goal is to ensure guests have a positive experience and your comments will help us to improve.
Sincerely,
Junelle Samblanet
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC