My wife and I stayed at this hotel on 3 different occasions, each time for a week. Due to family issues we would leave in the morning and not come back to our room until around 7-8 pm. The last two times we stayed there , housekeeping issues reared their ugly head. Room not vacuumed, lack of towels and wash cloths...and even worse, garbage not removed. The first time this happened I took the garbage to the front desk and they threw it away ...they had a hard time believing I did this ..IMHO. This trip is happened twice! The first time , I was so tired from our day..I just threw out in the outside cannisters. The second time , I became extremely upset ..as we did not also have any papertowels , tissues or a bathmat in the room. I again took the garbage down to the front desk and they said they would return the garbage can later. I asked to speak to the GM the next morning. Well morning came , no call. Did see her by the front desk and told her what occured , she asked what room I was in ...and she walked away without nary a word of an aplogogy or anything...BAD BAD. Doubt we will ever return .
Must add that the Maintainence person , Willie , was very responsive and personable when we needed a burnt out bulb replaced..the morning after checkin.
- Homewood Suites Sarasota
- Hilton Sarasota
- Homewood Sarasota
- Sarasota Homewood
- Sarasota Hilton
- Sarasota Homewood Suites
