The Positives:
Large room with a comforable bed. Several amenities within walking distance including such essentials as a supermarket (Publix), a liquor store, restaurants, an entertainment/shopping mall, and Tampa Bay. The lobby area is very attractive with a series of small well-designed, cozy seating areas where one can meet friends and have a conversation. The meeting space is also attractive, as is the in-house restaurant. Of special note is the friendliness, and helpfulness of the staff.
The Negatives:
We encountered several problems most of which suggested that there are areas of the property that need up-dating and perhaps modernizing. For example, when we first tried to enter the room we had difficulty. The room locks are different from any I have encountered in the States. They do work with a credit-card type key, but instead of inserting the key horizontally and then removing, one has to swipe the card vertically much like card readers at supermarkets. It took about 6 or 7 swipes to get it to work and that tended to be a problem during our entire stay. Then our TV (admittedly a large screen LCD) quit. We called the front desk but managed to discover before assistance arrived that the power cord at the TV end was not fully inserted. Not a big deal, but the next problem was. We could not get the commode to flush fully. This time our call got someone to the room very quickly. After trying a few things like adjusting the water flow, he told us that we simply needed to hold the flush handle down for about 20 or 30 seconds and all would be fine. That solution did work about two times out of three. So we spent a bit more time flushing than we had anticipated. (The workman did say they hotel was in the process of replacing the commodes with a more modern, compression version, but that was in process and not complete). And, while we are on the subject of the bathroom, it turns out that the door was out a plumb. One could force it closed, but only at the expense of a loud bang which was repeated when one opened the door. Again, no problem generally, except if one needed to use the facilities during the middle of the night and wished not to awaken one’s spouse. And there were other signs of aging. The desk was clearly old and needed replacing or refinishing so badly that the varnish was totally worn off the front ledge. That is, totally except in one corner where a sufficient amount remained to stain my shirt cuff. The desk chair, by the way, though adjustable, was not sufficiently adjustable to reach the appropriate desk height. It was also rather shabby. So, I went to get some ice to make myself a “relaxer” only to discover a sign on the ice machine that it was out of order and suggested I try one on another floor. The room could also use more easily accessible electrical receptacles. The desk lamp does have two, but with a laptop, two cell phones, a digital camera, an IPod and an IPad to charge, we were playing musical power cords. This is the digital age, after all. The view from the room was nice, but marred by dirty exterior class.
I really don’t wish to imply a totally negative experience. To the contrary, we enjoyed our stay and would return should we find ourselves again in St. Pete. But Hilton’s usually don’t have such a plethora of minor irritations. They are minor. Once fixed, this would be a fabulous property.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC