“Asked for late checkout, was told police would be called if past 10:30AM. No joke.”
I recently stayed at Boca Ciega on 2/25 and 2/26 with my wife and 6 month old while visiting relatives in Tampa. Our reservation # was 121036 and is included as a scanned image. Upon check in our room was musty, we were given one tiny bar of soap for 2 days, and the toilet would not flush properly. Check in is at 5pm and checkout is at 10AM. On 2/27 we called the office at 9AM requesting a late checkout because my son was sick and we had just put him down. I asked to leave at 11am, a one hour late checkout. The front office told me that we needed to be out by 10AM and if we were not out by 1030am they would call the police to remove us. I am not kidding. Reasoning with them was not an option. Again, the checkout is at 10AM, the check in is at 5PM.
Overall a terrible, almost comical experience for both the room condiditon. We paid $302.62 total for 2 days. I realize this sounds outrageous but it did happen, a scan of our contract is included below with our name and the office manager's last name removed. Beware.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
7 March 2011
This guest states that check in is 5pm. This is incorrect and is actually between 3-5pm. This guest asked for a much later check in than what they state in this review. This guest went to the front desk demanding a late check out and was informed at the time he asked for a late check out that it would not be possible as there was another guest arriving the same day into the same condominium unit and we could not provide a late check out in order for their son to be able to sleep in. He then laughed at the front desk personnel and said we will be staying anyway and you can't do anything about it. The front desk staff stated that yes they could do something which is if the guest refused to leave the only option we would have would be to call the police and have them removed. The guest makes it sound like they didn't know what the price of the stay was with the comment about the cost of a 2 day stay. This guest doesn't let everyone know that price includes 12% tax and that they agreed to the rate in the first place and paid in full upon check in.
Management of the unit this guest stayed in.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC