I booked a block of rooms in MARCH for a wedding in September I had several problems with the staff not knowing what they were doing and had to keep going to the hotel to get it worked out Aaron the manager gets everything in perfect order and The day before the wedding they CHANGED all the rooms so none of our family would be together That was the point of booking and blocking 10 rooms together not sure why they changed the rooms at the last minute but we get it fixed and the lady at the front desk tells my sisters one being (the Bride) I am rude because I wanted our rooms re-booked back to the way I blocked them in the first place my family was a little mad that the lady at the front desk would even talk about me to them and madder that we planned this wedding months in advance there should not have been any problems.... All of us had to kill several roaches nearly everyday in our rooms. then after we all get checked out and my family all head back to michigan 3 weeks later I get my credit card bill the hotel charged someone else's room $358. to MY credit card it happened to be one of my own family and we fixed it ourselves knowing the hotel staff was not capable to do it. I will say that Aaron the manager is a great guy and worked hard to fix everyone else's mistakes and the hotel itself was o.k. I wont go back due to service and staff and the horrible cheap pillows and beds.
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