When we sat down at the bar inside the Don Cesar Hotel, the first thing the bartender said after handing us the specialty drink menu was, "Challenge me. I'm new and have only been here 5 days." He added something about learning to make the drinks and having only made each one once in training. This did not add to our confidence at going to this hotel for the first time.
I asked for a dirty martini, with extra olives which is not one of the specialty drinks. He made the drink and my friend was sitting closer to where the olives were placed and watched him as he picked up each one with his fingers, putting them on a long pick--except for the last one! He lost control of the last olive and fumbled with it trying to regain his clasp. As the olive rolled down his shirt and vest, he finally grabbed it and then said "got it", . . . put the fuzzy thing at the end of the olive pick and into my drink. YUK! I didn't see this or I would have refused the drink. My firend did not know I hadn't seen this, so did not alert me and thought I was just beiing polite.
Another faux pas as we sat ring side at the bar was that the bartender made all the mixed drinks by grabbing the cocktail glass and then re-positioning each glass by putting his forefinger and thumb deep into the inside and outside rim. So glad the Cesar took the trouble to wash the glasses before giving you your drink! My friend had ordered a specialty drink and it was made exactly to specifications, we were told, but I guess the finger and thumb print was a "signature" all its own.
Then, the waitress who was handling the tables, began talking to the bartender about another drink he was making for one of her customers: a Manhattan. She said, "I haven't made or tasted a Mnahattan since I worked at Friday's." When the bartender had completed the drink, the waitress looked at my friend and me and said, "I have to do a straw taste of this one." And, with that, she took a cocktail straw put her finger over one end, stuck it in the drink and then put the straw in her mouth. YUK!
Later, she opened a bottle of beer and dropped the whole thing on the floor and said about 50 times, "I can't believe what just happened." Another patron finally told her to get over it and she only repeated the phrase twice after that.
We were scheduled to eat dinner in the restaurant, but after our bar experience, we ordered an appetizer and had it delivered to the bar. It was an excellent scallop, high recommended. However, we cannot recommend the Don Cesar interior bar to anyone. Sloppy and unprofessional.
Room Tip: Don't know. This was a day trip.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
10 February 2012
We do apologize for the experience that you describe from our Lobby Bar staff. Please know that we have addressed these concerns to insure that they do not happen again. It is always our goal to provide a Supremely Comfortable, sanitary and vibrant experience for each of our guests.
We hope that despite this experience, we will have another opportunity to serve you again in the future.
We would really love to speak with you further regarding the issues you mention. Could you please email us at doncesarcustomerservice@loewshotels.com? Thank you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC