My partner and I, along with his 78 year old mom and her 80 year old friend booked Gulf Winds for our vacation from June 9 - 23, 2010. We had a late flight in and told the agency that we would require a "late check-in". They assured us that they would leave the key in lock box - which they did. We arrived at Gulf Winds at 2:00 a.m. Only problem - the agency (which proclaims 24/7 service) did not answer the phone when we call numerous times and left numerous messages! We ended up sleeping in the rental car the first night of our vacation. Furthermore, we were NOT compensated for any inconvience nor were we given an apology by management. The lady who worked in the office was super and very genuine. When asked why our call wasn't answered, the response, "the guy working was otherwise occupied". They refunded the night we slept in the car (ya think.)- so in actual fact..we got nothing!! No apology or discount for the remainder of our stay. Our senior travellors spend the remainder of their holiday trying to get the "kinks" out of their neck and back. .If you want to risk sleeping in your car until the office opens at 9:00 a.m., by all means I recommend this condo. Trust me when I tell you - you will be disappointed because they certainly do not know the meaning of customer service.
