We did not have a reservation and we felt lucky to have found this hotel with availability on a Friday evening! The manager happened to be at reception and she was kind enough to tell us all about the sites, etc in the area. Her enthusiasm for her town and its sites was contagious! The desk clerk checked us in quickly and efficiently. Our room was spotless! We hope to go back to St. Augustine sometime and enjoy this Hampton Inn for more than one night.

This is the hotel I frequent while on business. The Manager, Marcy is super and trains her staff well. It's not perfect but it's safe, comfortable and friendly. Thats a huge value to me!

This hotel is not near the St. Augustine historic district as we had hoped. We discovered this when we checked in. The front desk was helpful and checked with the nearby Hilton but we decided to stay at the Hampton. There is public parking near the historic area ($4 for 4 hours) and that worked fine for us. Because we are hhonors we were upgraded to a sutie that had lots of room but no desk for our computer, chargers, etc.. The hotel is older and their facilities are showing wear. One of our room keys stopped working and we heard other guests complaining about keys not working. The bathroom sink and floor were not well cleaned but the towels were plentiful and fluffy. The air conditioning was loud and did not cool extremely well. The hotel staff was very friendly and helpful.

Being a Diamond Hilton Honors member, I have stayed in many Hampton Inns. This is the first one that has its air conditioning unit on a motion detector. At least this is what we were told when we called the front desk to complain about the AC unit not working. It had worked when we first entered the room. But after a little while later, it had stopped. We were told we had to move around the room more for it to work. Does this make sense to anybody??? What about at night when we are sleeping???

Well, we moved around, and still it does not turn on. Finally we called the front desk person again, and he offered to give us a different room close by. We accepted. So we packed up everything that we had just unpacked a few hours before. Then when we opened the door, the AC turned back on. Since we were already packed, we moved to another room. We stayed in that room for 1 minute then left. The room was warm/stale/musty, the AC control panel was blank (at least in the other room it showed us the temp), the phone was dead, and it was missing furniture that our other room had. So we exchanged room keys again and went back to our first room. Since opening of the door activates the AC, we got up about 3 times during the night to open and close the door to trigger the AC, which activates immediately upon the door movement.