Always stay at this hotel when traveling to Florida. The suites are nicely decorated and extremely large.
Staff is always friendly and helpful. Am always impressed when they tell me they appreciate me staying with them again and that my complimentary platinum upgrade suite awaits. Great views of World Golf Village from the western balconies. Great buffet breakfast in hotel restaurant.

A friend and I recently had a guys weekend playing golf at the World Golf Village and found a terrific package through the Renaissance. All in all, this is a very nice facility with friendly people at the check-in desk and the breakfast room. The rooms were clean and well-kept, with comfortable bedding and a nice bathroom. Breakfast in the morning was outstanding.

There were a couple of things though that took the polish off this hotel. I have still never understood why free wi-fi is offered at roadside inns and motels and not at a four-star hotel. Charging 13 dollars a day for wireless access just really seems ridiculous. Also, cording off a significant portion of the parking in front of the hotel for valet services seems quite ridiculous, when the hotel was at less than 25% capacity. I'm sure this is done to maximize tips for service employees, but no one staying at the hotel was using this service.

I'd stay here again, but wish that the nickel-and-diming was not as blatant as it was on the golf courses we played on.

Spent the Christmas holiday in St. Augustine, FL. Stayed at this hotel as they offered a terrific FL resident rate. While not in the heart of downtown St. Aug., they offer a shuttle to the action at timely hours. The drivers were terrific. The check-in was warm, friendly and efficient. The room was beautiful. The bed was one of the most comfortable, ever! We enjoyed the restaurant for dinner our 1st night. Fantastic food!!! The buffet breakfast is divine with high quality offerings. All of the staff we dealt with deserve high praise for their warmth, humor and efficiency. We are not golfers so can't comment on the course or golf amenities but every guest we saw appeared quite happy and satisfied. St. Aug. is a blast, too. We will, for sure, return to this hotel.

My husband and I booked an overnight stay during the week between Christmas and New Year's. In theory, it worked out perfectly. I would be able to see St. Augustine decorated in Christmas lights and my husband could sneak in a round of golf in the morning. Although just off the highway, the resort seems a world removed. The grounds are impressive, and the Hall of Fame museum and the fun Caddyshack restaurant are within walking distance. The hotel lobby is expansive, and the glass elevators add a nice touch. Our room was standard. The beds were comfy, and the bathroom was large. It was spotlessly clean. We had a postage stamp size view, but our stay was short so that did not matter. Under normal circumstances, the most negative thing I could say was that the shower drain was amazingly slow.

All that changed the following morning. I stayed in the lobby for an hour after check-out waiting for my husband to finish his round of golf. There was a convention at the hotel and evidently the hotel lobby was the playground for their children. As a parent and former teacher, I love kids but the behavior I saw exhibited was disgusting. The beautiful furniture was turned into trampolines. There was running, yelling, commandeering of elevators, hoarding of computers. The little adult supervision there was seemed concentrated on the babies in strollers and I never heard any attempt at discipline, only benign smiles. When the hotel staff did try to step in, they were met with a language barrier. I still believe, however, that "NO" conveys in any language. I left disgruntled and feeling like a misfit.

In retrospect, I did get to see St. Augustine spectacularly dressed up for Christmas and my husband did enjoy his round of golf. But I would never book at this hotel for the holiday season again. This convention has booked the hotel for the last three years and I don't ever want a repeat performance. It truly is a shame that the actions of some can spoil it for others.