During our recent Christmas vacation, my husband and I booked two nights here with my Marriot Rewards points. I had stayed here before on business, so I was already familiar with the hotel. My main complaint was that the staff did not make any attempt to intervene with families that were there for some sort of conference, but had no issue with allowing their young children to scream at the top of their lungs in the lobby, which is atrium style. The children seemed to love hearing their screams echo throughout the entire hotel, the parents did not seem to care, and nor did the hotel staff. Of course being on vacation without children, we found this to be more than annoying, especially at 8:00 in the morning.
Additionally, I was a bit annoyed that we could not order breakfast in our room more than an hour before the end time because the restaurant had stopped room service early for their $39.95 per person Christmas buffet, which we were not interested in as we had other dinner plans later that day. When I inquired if we could order a regular breakfast in the restaurant, I was told that the only thing available was the $39.95 buffet. iHOP here we come!!!!
- Renaissance Saint Augustine
- Saint Augustine Renaissance
