Thank you for taking the time out of your schedule to post a review on Tripadvisor.com. We believe that responding to reviews shows that we are listening and we actually care; it is a way to reinforce the positive feedback and change the perceptions when the feedback is negative. Our savvy travelers know it’s best to hear both sides of the story to get the most complete picture of potential travel destinations. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. We admit we are a no-frills motel, but what we sell is clean rooms with an ambiance of its kind in the motel. What is more is that we sell the service environment - we have a staff with a great attitude and are here to help and go above and beyond the rest.
                     We appreciate and accept your comments with positive attitude, whether they be honest or dishonest and try to build our motel to conform to everyone's wishes. Our hospitality services have strengthened over the years through our guests reviews, so once again thank you. In addition, please know that your comments and issues will be addressed.
We love having "Oh dear " guests, such as you, because guests of your nature help us achieve our highest caliber, as you are the catalysts that spark us into action to better our facility.
                    

1.We take pride in the fact that we comply fully with all franchise operational standards.
2.We always say this is not a brand new hotel; it was built in 1999, but we go through major renovations frequently.
3.Understandably, in your case we are always here to educate how to use some of facilitiy such as hot/cold water faucet in bath room, safe box, microwave ,coffee maker , air conditioner, electronic door lock your room.
4.Here in St. Augustine Florida, the Historic District is 2 miles north to south and 1.5 miles east to west. We are located to north side of historic district, and all attraction are within driving distance from our location; such that guests can use our location and make day trips to these destinations. We do not post that we are in walking distance because some people can not walk a half-mile or mile. In St. Augustine, there are two trolley tours: one run by Old Town Trolleys, and another by Ripley's Believe It or Not! Trolley. These trollies take guests everywhere in town, with stops at every attraction. Upon request, the trollies will even send a free shuttle, which will take guests from the Trolley's base to the hotel, or visa versa. 
We look forward to seeing you and your friends and family in the future.

Jigisha patel
Owner
Travelodge Suites (Old Town), St. Augustine FL .

Thank you for taking the time out of your schedule to post a review on Tripadvisor.com. We believe that responding to reviews shows that we are listening and we actually care; it is a way to reinforce the positive feedback and change the perceptions when the feedback is negative. Our savvy travelers know it’s best to hear both sides of the story to get the most complete picture of potential travel destinations. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.
We admit we are a no-frills motel, but what we sell is clean rooms with an ambiance of its kind in the motel. What is more is that we sell the service environment - we have a staff with a great attitude and are here to help and go above and beyond the rest.
  We appreciate and accept your comments with positive attitude, whether they be honest or dishonest and try to build our motel to conform to everyone's wishes. Our hospitality services have strengthened over the years through our guests reviews, so once again thank you. In addition,
Here in St. Augustine Florida, the Historic District is 2 miles north to south and 1.5 miles east to west. We are located to north side of historic district, and all attraction are within driving distance from our location; such that guests can use our location and make day trips to these destinations. We do not post that we are in walking distance because some people can not walk a half-mile or mile. In St. Augustine, there are two trolley tours: one run by Old Town Trolleys, and another by Ripley's Believe It or Not! Trolley. These trollies take guests everywhere in town, with stops at every attraction. Upon request, the trollies will even send a free shuttle, which will take guests from the Trolley's base to the hotel, or visa versa. 
We look forward to seeing you and your friends and family in the future.

Jigisha patel
Owner
Travelodge Suites (Old Town), St. Augustine FL .