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Comfort Inn & Suites – reviews, photos

2.5 of 5
2367 State Road 16, Saint Augustine, FL 32085
Hotel amenities
Comfort Inn & Suites
Ranked #14 of 63 hotels in Saint Augustine
4.5 of 5 stars 103 Reviews
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103 reviews from our community

What travellers say about this hotel
  • Hot breakfast(6)
  • Very clean(5)
  • Would definitely stay(5)
  • Historic area(3)
  • Outlet Mall(3)
Traveller rating
    59
    32
    7
    4
    1
Only show reviews for Family (39) | Couples (33) | Business (9)
Date Rating
Gainesville, FL
Senior Contributor
29 reviews 29 reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
“Good choice”
4 of 5 stars Reviewed 19 January 2012
1
person found this review helpful

We were meeting old friends who were traveling norht from Ft. Lauderdale, they reserved here so we did. I booked on line and for some reason they had us booked in a handicap room. The folks at check in were gracious and pleasant to work with. They sorted it out and put us in a suite. The room was just fine, clean and very comfortable.

We are Floridians so St.Augustine isn't new for us, it's OK but kind of tacky and we sure didn't stay for the outlet mall.

I'd stay here again if it fit our plans.

One dissapoinment on checking the bill at home was discovering they charged us $1.50 for use of a safe. We didn't request a safe nor did we use one if it was even in the room. Not a large amount of money here but I thought it a bit sleazy to nick us for another buck and a half in this manner.

  • Stayed January 2012, travelled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
montreal/stowe
Contributor
12 reviews 12 reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“Outlet Mall Heaven!”
5 of 5 stars Reviewed 11 January 2012
1
person found this review helpful

Stayed here with our teenagers sharing a single room. Don't usually do so but since we took a room with two queens so it was pretty comfortable. We paid all in $75 with a CAA (AAA) rate. Check in was great with extra pillows and travel advice provided with a smile. The room was very nice. Clean and updated with a fridge and microwave. Very good setup.

We took advantage of the 2 outlet malls. Perfectly located for shopping till you drop and just off the I-95.

Breakfast was the usual . Good selection and kept well stocked and clean.

No complaints. Would absolutely stay here again.

ps - Although not a restaurant review ,feel I have to mention how good Pizzalley Chianti Room was. Sooo good. This is the full service restaurant connected to Pizzalley. Entrance on Charlotte St or walk through the back of Pizzalley on St. George St .

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Alexandria, Virginia
1 review
2 helpful votes 2 helpful votes
“Will Not Honor Valid Reservation”
1 of 5 stars Reviewed 4 January 2012
2
people found this review helpful

We arrived with a valid reservation from choicehotels.com for a Historic City Nights of Lights Package at the Comfort Inn & Suites I-95 - Outlet Mall (FLB21) which manager refused to honor because he said it wasn't in his computer and choiceHotels.com isn't his reservation system. It is and a call to them comfirmed that we had the reservation. After an hour of arguement he gave us the worst room in the hotel (located between the elevator and laundry room), not the King Suite we had booked. The second day, New Year's Eve, at 4pm, he told us that the rate for that room had gone from $79 to $159 and get out now or pay it. We got out and found a different Comfort Suites just a few miles away for $82. By the way, the original hotel (FLB21) had a huge sign at the I-95 exit advertising rooms for $59. Many people stopped in to take advantage of it only to be told the rate had gone up to $129. This hotel refused to honor our reservation and used bait and switch on dozens of travelers.

  • Stayed December 2011, travelled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Mallik Jerripothula, General Manager at Comfort Inn & Suites, responded to this review
29 January 2012
Guest made reservation in on-line. For some reason, the reservation didn't come to Hotel system. Even though Hotel didn't had his reservation in system, Hotel made a walk in (with same rate $79 as reservation than walk in price $129) and gave the available room(only four double beds available) . Next day Hotel offered to move the guest to Suite, guest said he was fine with the room he had. Hotel gave the FREE tickets to Lights of Nights for TWO. Hotel made every effort to make guest happy according his reservation, of course we do this for every guest, see other Reviews. On 12/31/11 (New year eve) guest want to stay another night at $79 rate but hotel offered at regular room rate. Guest didn’t pay high rate and checked out. Guest was upset only because hotel didn't extend stay for lesser rate. Remember this was a New Year eve and rates were higher.
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Havana, Florida
Reviewer
4 reviews 4 reviews
“great stay!”
4 of 5 stars Reviewed 3 January 2012

any time me and my boyfriend go to st.augustine we stay here . we never had a problem . the staff is great and mac is awsome. the hotel is always clean and friendly. the only thing i can conplain about is that my stay wasnt long enough. would tell any one to stay there!

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Miami, Florida
1 review
“Home away from home”
5 of 5 stars Reviewed 26 December 2011

The title says it all! This is a quaint, comfortable, one-of-kind facility. Mallik is a very personable general manager that actually makes you want to prolong your stay. Most hotels I have encountered employ an awful, "work-like", breakfast schedule (6-9:30am) that forces guests to be awake at the crack of dawn in order to enjoy a meal. It is apparent that these facilities need to realize that a number of guests are on vacation and prefer to sleep in. Mallik is way more flexible in truly accommodating his guests and is the epitome of what hospitality "truly" is in a hotel.

  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Comfort Inn & Suites

  • Comfort Inn Saint Augustine
  • Country Inn Saint Augustine
  • Saint Augustine Country Inn
Address: 2367 State Road 16, Saint Augustine, FL 32085
Price range (per night):* INR4,904 - 6,130

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