We decided to stay at the Charlotte cottage off site for our three year anniversary. Upon arrival we were notified at check in that a full payment was due upfront for all three nights, unusual policy and inconveinent. This was when the rudeness begun. "So you are going to cancel, well that will be a one night charge then" was the response I received when I said we could not pay all upfront, nor should we without seeing the accomodations we booked in good faith online. Then we go to our cottage, the AC was broken and it was 80 degrees!!! We called right away, and were told they would contact the owner, they finally showed @ 10 pm (we checked in @ 3) with an attitude as well, barging in without knocking to exclaim they were going to fix it!!! They blamed it on housekeeping and said the last people didn't complain!!! After asking, we did get half off the first night, AFTER ASKING! Then we noticed that our feet were black, it was from the floors!! They were hardwood and filthy! The bathroom was upstairs only, which was very inconvenient. We had to go to the main property each day which we were fine with. We had to visit the lobby to change etc...each day we were NEVER acknowledged with a hello or a smile. The front desk ladies names were Anita and Mary Ann, not ladies that should work in hospitality.It was our second trip to St. Augustine, we love it and hope to make it our yearly anniversary trip, will not stay @ Bayfront. I think because it is centrally located they feel they can treat visitors the way they do!! There are too many places bayfront to warrant this type of behavior!!!
- Also Known As:
- Bayfront Hotel
- Bayfront Hotel Saint Augustine
- Official Description (provided by the hotel):
- The Bayfront Inn's waterfront location, on Matanzas Bay, is in the heart of St. Augustine's oldest historic district dating back to 1572. Walk to historic sites, restaurant, shops or sit by our pool for a relaxing day. Enjoy bay breezes and watch horse carriages stroll by while sitting on the porch or gazebo. Accommodations at the Bayfront Inn are newly renovated and feature a light pleasing decor. ... more less
- Reservation Options:
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