I booked two rooms in this village thru orbitz.com and saw that the price was cheap considering it was supposed to be a nice location. When we got to the check in office the girl at the desk was clueless and had no idea what she was doing. While we waited for 15 minutes for her to register us she went ahead and took care of a customer that came after us. We originally booked two rooms and asked her if we could switch to a 2 bedroom be cause we
Have four children. This threw her off completely. She ended up giving us a room upstairs and placing our kids downstairs. First of all the rooms are tiny second of all there was no water in the upstairs room. Online it says there is a washer/dryer in the villa but it's located outside the room where u have to do the laundry in 95 degree weather. Usually I am not a complainer but this experience was terrible. We had to call to complain, took our luggage and 4 kids to the main office which is a five minute drive away. The young girl offered us an upgrade to a two bedroom. If it were traveling alone I would have gotten a refund and ran away as quickly as possible. This experience reminds me why you shouldn't go for something when it looks too good to be true.
