-I booked a hotel room through RCI at the Wyndham Sea Gardens in Pompano Beach for Jan 7-14, 2012 . I was looking forward to this vacation to celebrate my birthday. I am actually a VIP owner of the Wyndham Timeshare resorts, so I was feeling very comfortable about booking this resort. We finally arrived there on 7th, around 10 pm at night. When I walked into the room, it was like MOTEL 6 GONE CRIME SCENE.
1. Chair had a black stain
2. Brown hair on the sheets ( i have black hair)
3. Carpet stains
4. Weird sticky stains under the light fixtures
5. Shower had no place to put soap (that bothered me)
6. Water ran out of the shower into the bathroom
7. Bathroom vent did not work, thus we had to open the small tiny little bathroom window
8. Faucet fixtures were different and did not match (that didn't bother me as much)
9. Paint job was done by kids, because there were paint stains on the towel rods and electrical wall plates.
10. No non-slip plastic rug for tile shower (that bothered me, since i had to bend to the floor to get the soap, shampoo, conditioner).
11. Room was super cold (as it was cold during that time). There was no heat in the room, so we tried to open the window for some warm air. The window could not open.
12. The blanket was poor quality, like those at motel 6.
13. Bed was hard like a rock.
I felt so sick... but I was so tired, since we had been traveling since 6:30 am from California. When we got up in the morning, we went down to pick up the parking and I spoke to the concierge about all these issues. They said there's nothing that they could do and that they were fully booked for the week. The only way that I can express my concerns was to go to the MEMBERS SERVICES. I told them I did not want to do a timeshare tour. I was not happy with my room. It was worst them MOTEL 6. Anyways, I was sent to another resort to go and speak to MEMBERS SERVICES. When I got there, they said i was at the wrong place and that there was nothing they could do. She did try to talk to the manager at Sea Gardens, and they kept saying that I book the small hotel room and that the reason why it was so bad was because I went through RCI. Irregardless, that room represented Wyndham to me, not RCI. Anyways they blamed RCI for everything. Anyways, after 4 hours of discussion, and a TIMESHARE review of my account (i was not happy with), they finally agreed to move us to another room. We moved around two more times before the week ended. I was not HAPPY AT ALL.
- Wyndham Hotel Pompano Beach
- Wyndham Pompano Beach
- Pompano Beach Wyndham
