We went to Ft. Lauderdale to attend a friends wedding on April 26, 2012. We check into our suite which was really nice. My boyfriend went to use the toilet and it was just flithy with prior poop from the prior guest. Called front desk to report the bathroom issues and with attitude, the response was "Sorry but we'll get something to clean it the next day" Ewww, that was just gross. Next day, I need to use the iron and it wasn't working. Went walking on the floor to find a cleaning personnel and one of the cleaning staff was able to find me another iron but when I went to plug it to use, again, not working. Worst about that is the iron had a stick that said "Rm 1234, not working iron". WTH?!? Called front desk to report this problem and the hotel supervisor or mgr came to the room with maintenance with another iron and finally got a working iron.
There are only 2 wastebasket for the entire suite, bed was very uncomfortable to sleep in. Too firm and my back was hurting alot during the stay there.
Breakfast was decent. Area where the hotel resides not too great. You would need to travel far in order to do any fun activities.
As for stay there again, Not again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
16 May 2012
Thank you choosing the Holiday Inn Express and Suites Ft. Lauderdale- Plantation on your recent trip to Ft. Lauderdale. I apologize we were unable to exceed your expectations during your stay. We take all comments very seriously and your comments have been researched and looked into to provide a better stay experience for all guests. It is our understanding that the front desk supervisor offered to send someone up to clean your room. but that you declined because it was late. Regarding the iron, the executive housekeeper advised me that the iron was new out of the box. We apologize for the difficulties We do not have a room 1234 at our property. We do issue 2 waste receptacles in our suites which are fully serviced everyday with housekeeping. All of our rooms are brand new as we just completed a Multi-Million dollar renovation. Our brand new bedding may be a bit of a challenge from some guest.. I apologize you did not get a good night’s rest. We are 5 Miles from Saw Grass Mills Mall, the second largest mall in Florida and about 12 Miles from major activities including downtown and the beach. I am glad you enjoyed our complimentary hot breakfast.
Should you like to speak further with me about your stay please give me a call. We look forward to seeing you in the future.
Warm Regards,
Michael Ridgewell
954-472-5600
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC