Although I have stayed at worse hotels, this is not up to the Residence Inn/Marriot standards. We stayed in a 2 bedroom/bath room which was nice and spacious and itself a good set up. The beds were comfortable and bathrooms and closets spacious.
However, the carpets were very dirty, they needed either a huge shampoo or new ones, after 10 mins our socks were black! Also, there were small bugs crawling in the kitchen (although that is the only place we saw them). The hallway smelled old and perhaps of being fumigated. I understand that being in a warm climate there are going to be more bug issues but after staying in other hotels in the area they didn't have a problem. In general the hotel needs a major update/renovation.
The staff however was great, although upon check out when I mentioned the issues they did not offer any sort of compensation. I indicated to them that I didn't believe that the room was worth $200 per night, maybe $130 considering everything.
I would definitely look elsewhere when I am next in the area. I would not recommend this hotel for the price you pay and what you receive.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
26 March 2012
Dear Sn0w_sucks
Thank you for taking the time to write this review, we appreciate your feedback and take it seriously when putting into place processes and plans for continuous improvement. I am glad you enjoyed our staff and the amenities but regret that you experienced these problems during your stay. I am happy to tell you that since your stay we have replaced the hallway air conditioning units, which was the main cause of the musty hallway smell. We have also been scheduled for a renovation this September which we are all very excited about. I hope you will give us another try if you come to the area again and tell us what you think of the new updated version.
Julie Aston
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC