I have reviewed Sole before, but I felt like it warranted more feedback after my last stay. Overall my opinion of Sole has not changed, I still feel like Sole is a great place to stay when visiting Downtown Pensacola.
I'll start with the reservation process, it was quick and easy and the person who took my reservation was very friendly and accommodating. When I checked in, I was again greeted warmly and with a superior level of customer service that is, unfortunately, very rare this day and age.
During this stay we opted for the regular King room versus staying in a suite and I must say that I was equally as pleased with the room. While not cavernous the room was spacious enough, nicely decorated, and very clean. Honestly, Sole's housekeeping staff does a tremendous job and everything was spotless. The closet in the room is large and a nice touch, it really saves alot of space which in turn gives the room a larger feel. The bed was extremely comfortable and made for a very restful nights sleep.
The next morning the wife and I went to the lobby for breakfast. We were again greeted warmly by the desk staff and made to feel at home. Breakfast consisted of cereal, pastries, bagels, toast, yogurt, and fresh fruit so there was something there for most tastes and the food was fresh and constantly stocked. Checkout was a breeze, we were again provided with superior customer service and there were no hassles during checkout.
Overall, my experience at Sole was once again a very good one. Yes this property is an older property but has been renovated and modernized and the properly is very well maintained and in immaculate condition. The customer service is second to none and that alone makes the stay worthwhile. I would recommend Sole to anyone and will definitely be making another return trip!
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