This is my 3rd visit and i love this place.Great value for ur money, all rooms come with breakfast, or u can order room service. Breakfast was excellent, i've never seen so much food on 1 plate ... staff is very courteous and always smiling, from the front desk to the house keeping.Sunny is an exceptional lady, kind and very courteous,she alone will make me go back...loved the suite we were in.. clean , large bathroom, nice sofas, very comfortable. The 1 thing i didnt like is that we had no 1 to help us with our bags when we were checking in and we had to walk quite a distance to get to our room, but once we were there all was well. Thanks again 4 a great wknd, and i 4got to mention ,this place is close to all the great locations in Pembroke pines.See u soon!!!

My extended family has stayed at this hotel for over 20 years while visiting our parents in Pembroke Pines. My last (and final) stay the room furniture looked like something out of a dumpster, and a huge cockroach (we call them waterbugs in NY) marched across the wall. What annoyed me the most was the lack of response to a letter I wrote to the hotel manager. A manager that cared would have, at least, written a letter back apologizing for the state of the room. It is inexpensive, but over the years it has become gross. After probably more than 40 stays at this hotel, I now stay at the Hampton Inn.

i go to Grand Plams once a year, i will admidt that its not the fanciest hotel but its easy to get around, great service, decent rooms, `fun golf course, wonderful spa, and a friendly community. Grand Palms will make you feel so comfortable its great. I think its worth the money.

We stayed for a night in Dec'11 and when we returned back to our room it was infested with insects. They were all over - in our bedroom, and the bathroom didn't have a surface without insects on. Tried to complain and move room but no sign of any staff, so we had a restless night and woke up covered in bites. Complained at reception the next day and got a 'so what' attitude. Have complained to manager upon our return and have basically been offered a free nights stay and he refuses to refund any payment as we stayed the night (late at night with young kids - we had little option)! Why would a free nights stay be acceptable when we live in the UK and I would rather eat my own foot than return to this hell hole?

His attitude was also to explain what the insects were and basically say there is little they can do. I'd suggest trying to keep the rooms clean as a starter. Oh apparantly there were also staff available according to the managers 'security tape' - so I'm clearly a liar as well! Good to see that the attitude to customer service is being led from the top.

My recommendation - STAY SOMEWHERE ELSE!