We stayed there last Saturday night in a whirlpool suite. The hotel was quaint, quiet and conveniently located. The room itself was clean and suited our needs just fine for the night. On the downside, we weren't able to use the jets in the whirlpool -- as soon as we turned them on we were attacked by chunks of mildew that resided inside the plumbing (gross!). My wife jumped out with impressive, cat-like reflexes and we let the jets run for about 10-minutes before draining and wiping out the tub. We repeated the process with the same results and just gave up on using the jets.
When we reported the problem to the front desk during checkout the girl behind the desk was dismissive, abrupt and non-apologetic. When my wife suggested running bleach through the system she told us, "They do use bleach to clean them." Wow. We weren't rude, we weren't complaining, and we didn't ask for a refund or a discount. A simple, "I'm sorry about that - I'll let housekeeping know," would've been sufficient.
Because of her reaction alone, we're unlikely to stay again. This is the hospitality industry after all, so while we can excuse the mildew, we'll not excuse rudeness from the staff.
- Country Inn Panama City
- Panama City Beach Country Inn
